Velocity FF - YOU'VE GOT TO BE JOKING!!!!!! [Resolved by VA]

[pmdg7444]

thanks Ozmark

 

[oz_mark]

thanks Ozmark - thats a great find - I now have the supporting evidence to back the case that indeed a T fare was listed just a few weeks before.

Seems odd. Velocity should know what they published.

 

[Nigelinoz]

thanks Ozmark - thats a great find - I now have the supporting evidence to back the case that indeed a T fare was listed just a few weeks before.

I thought that the Virgin rep here had offered to credit the points anyway as a goodwill gesture?if that's correct can I ask why you feel you need to prove something
which Virgin would seem to have acknowledged anyway?
Cheers
N'oz

 

[pmdg7444]

I thought that the Virgin rep here had offered to credit the points anyway as a goodwill gesture?if that's correct can I ask why you feel you need to prove something
which Virgin would seem to have acknowledged anyway?
Cheers
N'oz

No the issue hasn't been resolved. So far the flights under the PNR in question (all travel completed BTW) has not been credited.

Might be a bit pushy here, but I have planned further trips in April - and it would be difficult to prove that I am Gold without the card- especially at overseas ports.

 

[Nigelinoz]

So are you saying that despite the Virgin rep here saying in post 9 that

With that in mind, in this instance, we will honour the points earn for the T fare class EY flight.
If you PM your velocity number and PNR and I'll have the team action.

they still haven't actioned it or have you not yet sent your details to the Virgin rep ?
It seems to me that if the Virgin rep here has said that they would honor the points then that indicates that they accept your statement that the T code was there when you booked.
Cheers
N'oz
Edited to add:If indeed you have forwarded the details to the Virgin rep via PM and it hasn't yet been actioned then maybe send them another PM to save you the trouble of sending evidence which you shouldn't really need .

 

[pmdg7444]

So are you saying that despite the Virgin rep here saying in post 9 that they still haven't actioned it or have you not yet sent your details to the Virgin rep ?
It seems to me that if the Virgin rep here has said that they would honor the points then that indicates that they accept your statement that the T code was there when you booked.
Cheers
N'oz
Edited to add:If indeed you have forwarded the details to the Virgin rep via PM and it hasn't yet been actioned then maybe send them another PM to save you the trouble of sending evidence which you shouldn't really need .

It's been only a few business days so far and perhaps these things take time. Plus I think its useful to have an old Status Credit Earn Index in case there's a need to prove the point to Etihad.

 

[markis10]

thanks Ozmark - thats a great find - I now have the supporting evidence to back the case that indeed a T fare was listed just a few weeks before.

The Velocity rep has already stated that they will support your claim, what more proof do you need? I would suggest you give them a chance to rectify the problem rather than trying to put out fires that have already been extinguished! Note the rep said the matter will be passed onto the appropriate people, this takes time, I had a similar but different issue last year that was sorted in two weeks, to give you an idea of the typical timeframe, I thought that was very reasonable.

I should also mention that the longer it takes to sort out and your not flying, the better it is for you given th efloating requal date.

 

[pmdg7444]

The Velocity rep has already stated that they will support your claim, what more proof do you need? I would suggest you give them a chance to rectify the problem rather than trying to put out fires that have already been extinguished! Note the rep said the matter will be passed onto the appropriate people, this takes time, I had a similar but different issue last year that was sorted in two weeks, to give you an idea of the typical timeframe, I thought that was very reasonable.

I should also mention that the longer it takes to sort out and your not flying, the better it is for you given th efloating requal date.

Markis

Appreciate the feedback and info. However, just felt there was no harm in getting all the necessary info - which now is the case. And yes all details have been sent.

 

[straitman]

Markis

Appreciate the feedback and info. However, just felt there was no harm in getting all the necessary info - which now is the case. And yes all details have been sent.

Great pmdg7444,

The Virgin rep has the reputation of being very responsive and helping when ever he is able.

 

[Nigelinoz]

Hi pmdg7444,
My posts may not show it but I do have sympathy for your situation,it must be very disappointing to make a booking on an airline in the expectation of
getting a certain amount of points only to find out that you didn't receive them,so I don't blame you one bit for being more than slightly annoyed.
However I do think that if you give them a few days the Virgin rep here will sort it our for you,they have been very proactive in helping other members
before and I don't think you need to worry too much.
Hope you get it sorted soon.
Cheers
N'oz