I'm a still waiting for points and SCs from a Singapore airlines VA codeshare . My ADL-SIN-ICN-SIN all posted 24 hours after flying but the final leg SIN-ADL never did . Did the online retro claim , got rejected , rang up and told I booked a fare which wasn't eligible which I said I had and I have the ticket with the booking class on it , email it through and waiting , waiting waiting. This was back in early May.
Back in February, I flew South African airways JNB-VFA return and they didn't post. Same process , had to ring up and was told i booked it through velocity using points so I was ineligible !! I said I clearly used money and I have the ticket here and you can check my velocity account and see no points have been deducted for a SAA flight ! She didn't want a bar of it and kept saying I wasn't eligible. I explained to her we got upgraded at the gate both ways because the flight was full and maybe that was the problem. Anyway after a few emails , the said "only due to goodwil gesture we will give you 200 points and 10sc each way".
Virgin really treat you like your a idiot. I've got no idea What's going on , but they have really dropped their game .
