Using Phonetics to help the QF contact centre, is it being a real help or being a...

[anat0l]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

Actually 5 should be pronounced 'fife'. I don't know why.

In radiotelephony, five and nine are easily confused... Hence 'niner' and 'fife'

Thanks for an explanation that sounds vaguely familiar.

I heard that, particularly in military situations, 'five' sounds somewhat similar to 'fire', the latter being the usual command to commence shooting. 'Niner' adds the extra syllable because 'nine' can be confused with the German word for 'no'.

 

[JessicaTam]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

Aren't QF the only operators of A Tree Turty and A Tree Eighty aircraft in the world?

A seriously big laugh out loud.

 

[jetlagger]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

Slightly OT-
Had to call the EY call centre today regarding a flight reservation:
Was answered by a trying Japanese.. I clearly spelled out the PNR in my clearest english via the phonetic alpha..
She was still very confused.. Reverted back to my name, travel date, flight #..
Reverted to Japanese language after some confusion & all was resolved...
EY always surprises me.

 

[bass_ke]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

Let's not forget Daycimal, contact ground on 118 Daycimal 7

 

[DC3]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

Aren't QF the only operators of A Tree Turty and A Tree Eighty aircraft in the world?

A seriously big laugh out loud.

Yes. A seriously big laugh out loud.

And if AJ repeated this comment, then he would be the turd one to say it.

 

[Mr_Orange]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

Yes. A seriously big laugh out loud.

And if AJ repeated this comment, then he would be the turd one to say it.

Stop, you're killing me over here .

 

[AustraliaPoochie]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

Careful.
I got a terse email about a certain post I made a while back on here.
AJ's accent shouldn't be made fun of... lest this post or your reply disappears.

 

[JohnK]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

You mean there are people that don't use it for their PNR?

Cannot think of any reason not to use it as the standard language for critical details such as a PNR.

Ummm.... Someone that does not know the phonetic alphabet would be a perfect reason. Mum.... Dad.... Me....

I have my own version.... A for Apple, D for Dog, H for Harry, L for Larry, R for Rabbit, P for Peter, S for Sam, T for Tom, U for Umbrella and so on.

 

[JessicaTam]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

Ummm.... Someone that does not know the phonetic alphabet would be a perfect reason. Mum.... Dad.... Me....

I have my own version.... A for Apple, D for Dog, H for Harry, L for Larry, R for Rabbit, P for Peter, S for Sam, T for Tom, U for Umbrella and so on.

If it works, then there is nothing wrong with using it.

I have actually been trying to think of a Lord of the Rings phonetic alphabet. Aragon, Baggins, Caernarvon, Dwarf, Elf, Frodo... you get the drift.

 

[ketsuzei]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

This comes in handy at times:

Signal Flag Shirt – The Neck Down

Mine is a blue reverse print.

 

[AustraliaPoochie]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

Got to call Optus a long time ago now, got this, apple for a, etc, not the real or acceptable by authority, ie, alpha for apple, bravo for b, charlie for c, ...
Guess it takes all sorts in the call centre industry,

 

[Mr_Orange]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

If it works, then there is nothing wrong with using it.

I have actually been trying to think of a Lord of the Rings phonetic alphabet. Aragon, Baggins, Caernarvon, Dwarf, Elf, Frodo... you get the drift.

That's rather funny, but at the same time ever so slightly dorky .

 

[Stoopidsteve]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

Ummm.... Someone that does not know the phonetic alphabet would be a perfect reason. Mum.... Dad.... Me....

I have my own version.... H for Harry, L for Larry, .

Whatever works to reduce communication is fine, but a poor line, or poor enunciation, these 2 could sound similar. That's rather the point of any effective phonetic alphabet, that none can be confused for another.

 

[Foreigner]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

I've been using NATO phonetics at will to communicate better on phone - not to impress but to save time and get on with purpose of the call.

Interesting facts and trivia here:

http://www.funtrivia.com/en/subtopics/NATO-Phonetic-Alphabet-101-271195.html

 

[JohnK]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

Whatever works to reduce communication is fine, but a poor line, or poor enunciation, these 2 could sound similar. That's rather the point of any effective phonetic alphabet, that none can be confused for another.

You are quite right.

 

[Foreigner]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

I have my own version.... A for Apple, D for Dog, H for Harry, L for Larry, R for Rabbit, P for Peter, S for Sam, T for Tom, U for Umbrella and so on.

The French or the British may call H for 'Arry.

 

[JohnK]

Re: Using Phonetics to help the QF contact centre, is it being a real help or being a

The French or the British may call H for 'Arry.

Yes. Just like 'Udson with an aitch....