Just an update on the story so far:
- changed the on-hold booking on hold to 2 x 8-sector bookings redeeming via 2 separate accounts, all in J & only the single leg mentioned above in Y
- called again today to ticket the on-hold booking, but strangely the first segment (MEL-HKG in J (CX)) had dropped off both bookings. Tried to add the same segment again but only one J was available and the other had to be Y. Decided to ticket it anyways.
- completed the ticketing for both pax but only received one confirmation email. Will wait until later tomorrow to see if the other confirmation comes through. If not, will have to try & book again before the on-hold booking expires on 25 March.
- 5 calls over 4.5hrs and I'm almost there!
I'll provide another update once all final.
The advice & shared experiences on this forum have been invaluable.
Cheers