Hi all,
I'm hoping someone can provide me some advice on completing my first USDM booking. I see in previous posts that there is sometimes problems with USDM CSRs seeing award availability. I've currently got 2 bookings on hold for MEL-HKG-MEL (CX)- one is all in J, the 2nd is J and Y.
For the Y segment they say it is the only class available but on BA's Avios search engine it shows there is space available for both J & Y+. The CSR is adamant that there is nothing but coach.
Interestingly a previous CSR said the same thing about all the J segments too (i.e. could only see Y), but they 'tried something' and then she could find the J availability. Unfortunately we got cut off so now I'm trying to change the last segment J but 2 CSRs later & still no one is seeing the J (or even the Y+) availability.
It appears that it is common for the CSR not to immediately see J availability on this route, but it's hit & miss on whether they are able to uncover any J by trying different methods.
Has anyone else experiencing something similar? Any tips?
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