Getting so frustrated with this.
- Signed-up online 16 March
- Got the call with lots of questions 17 March
- Received policy pack 20 March (with policy activation date of 20 March)
I still haven't had the points show in the app, let alone sweep across. Called them twice in the last 2 weeks asking what the story is.
Them: "You need to wait until 14 days after the 60 day wait from when the policy started, so 74 days in total."
Me: "I understand it might take 14 days to sweep across into my QF account, but it should be showing in the app. I know people who signed up the day before me and had their points appear over a week ago. I'm sure the system isn't triggering the points because my policy start date in my policy pack was 20 March, after the promotion had ended."
Them: "Wait the 14 days then call us back."
Grrrrrr.