United Airlines pulls the plug on passenger complaints

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Nigelinoz

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From United Airlines pulls the plug on passenger complaints

United Airlines is dropping an Indian customer call centre that took compliments or complaints after a flight, telling customers to send a letter or e-mail instead.
The America's third-largest airline told workers on Tuesday that it would stop publishing its customer relations phone number, which will be turned off altogether at the end of April.
 

JohnK

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That sounds like a reasonable cost cutting measure.
 
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