Unable to select seats in app and web browser

[TRS123]

Hi all — hoping someone here has seen this before.
I’m a Qantas Platinum FF and have a few upcoming bookings sitting in my profile:

• SYD–LHR return - QF1 over and Q2 LHR-SIN connecting to QF82 SIN-SYD back (Premium Economy W class) — booked by my work via Navan Travel
• SYD–SIN - QF81 (Business reward)
• DPS–SYD QF45 (cash QF fare)

On both the Navan PE and reward J bookings, when I try to select a seat (app or web), I just get:

“Individual seat selection isn’t available for this flight.”

No seat map displays at all. Interestingly, I can select seats normally on the DPS–SYD cash booking. I’ve called Qantas and they couldn’t explain it, and offer to seat me but I would like to see the seat maps

Questions:

• Has anyone experienced this recently?
• Any known workarounds?

Appreciate any insights screenshot attached for reference.

 

[oz_mark]

It can happen, for example, when seats have been selected in 80% or so of the cabin. In this case, nothing you can really do until check-in opens.

 

[MEL_Traveller]

Pull up the seat maps for your flight from the QF website so you have a reference point when the agent offers you a seat. Looks like the flights are going to be full, so I wouldn’t be planning on any spare seats beside you.

 

[Mrsfefe]

Yes @TRS123, I had the same problem recently , as posted in a different thread. I called the Hobart call centre, and the response is below.

“Thank you @MEL_Traveller , exactly the right advice. The call centre agent ( Hobart - yay!!) said it is just a glitch that happens rarely and randomly, no idea why, and only the call centre can then allocate the seats. Seats now allocated on app, but still not allowing me to look at or change those seats myself. Flights are filling fast over the next month, so glad we didn’t wait until checkin, who knows where we would have been allocated.”

All other flights on the booking(5/6) had no problem. If you need to make any changes, you have to call up.

 

[Seat0B]

I’ve had the same issue with my return J flights from JNB in mid April. I called and they gave me seats but had no idea why I kept getting that message.

 

[fkcn]

I have found that on website, initially only get window/aisle option, but then get entire seat map on refreshing page. Makes no sense!