U Classic Reward - Downgraded with 24 hours notice

[TheInsider]

I do wonder about this @MEL_Traveller
My MEL-CNS flight did not have an aircraft change, it was always a B737.
I purchased 2 CR seats in Business in August last year, and selected 3D/F.
Nothing changed until T25 when I got the cabin change sms.
The 2 people seated in 3D/F were unrelated separate travellers.
Maybe they paid $1500 cash fares for those seats.

Other people could've moved into those seats. The seats otherwise were taken by pilots.

 

[Dmac59]

Most likely pilot or engineering crew, on duty. We saw that above in Pushka’s case.

Not in uniform.

 

[Dmac59]

Other people could've moved into those seats. The seats otherwise were taken by pilots.

Many possibilities @TheInsider
It would ease the frustration if QF would be transparent and tell their loyal FF’ers the reason for displacement rather than the ‘standard blurb’.
Not sure if an email to Customer Care would glean anything more.
More likely I’ll just ‘suck it up’ and move on to the next CR ‘lottery’.

 

[MEL_Traveller]

Not in uniform.

As TheInsider points out, the seats could have been occupied by anyone, not necessarily the two passengers that needed to be accommodated in the cabin.

I’m not sure QF oversells the cabin.

 

[Pushka]

Not in uniform.

Ours weren't either. We were told onboard they were operational staff.

 

[TheInsider]

As TheInsider points out, the seats could have been occupied by anyone, not necessarily the two passengers that needed to be accommodated in the cabin.

I’m not sure QF oversells the cabin.

Only time I know that QF would oversell a premium cabin would be when it would be operationally required, not just sold seats resulting in an oversale.

edit: I should also add that operationally required could be things like, broken seats, disruptions, crewing, trim requirements (blocking off front of cabin). Or if they did oversell premium cabins, it would be for example selling W seats where there are plenty of J/F seats to make it even.

 

[Dmac59]

Well 14 days after the Downgraded flight, and only 11 SC issued at CR Econ Rate and Points Refund has not materialised.
Cabin Downgrade advice stated: If you’re a Qantas Frequent Flyer, status credits will be earned per your original booking.
If your booking was made using Qantas Points, we’ll credit the points difference back to the Frequent Flyer account used to make your booking.
Please allow 7 days for this to be amended on your Qantas Frequent Flyer account and if not resolved you can claim your missing points online.

Claim lodged day 15.

 

[Pushka]

Well 14 days after the Downgraded flight, and only 11 SC issued at CR Econ Rate and Points Refund has not materialised.
Cabin Downgrade advice stated: If you’re a Qantas Frequent Flyer, status credits will be earned per your original booking.
If your booking was made using Qantas Points, we’ll credit the points difference back to the Frequent Flyer account used to make your booking.
Please allow 7 days for this to be amended on your Qantas Frequent Flyer account and if not resolved you can claim your missing points online.

Claim lodged day 15.

How many SC were you expecting? It was a reward flight? Points difference should have been returned.

 

[Princess Fiona]

How many SC were you expecting? It was a reward flight? Points difference should have been returned.

It should have been 28SC for MEL-CNS with PC

 

[Dmac59]

How many SC were you expecting? It was a reward flight? Points difference should have been returned.

@Princess Fiona correctly points out 28SC were due.
Points difference is 23,500 x 2 seats (47,000).

 

[Pushka]

It should have been 28SC for MEL-CNS with PC

Ok. I missed the PC member. I did check the first post just prior to posting and don't think it was mentioned then?

 

[Dmac59]

Well 14 days after the Downgraded flight, and only 11 SC issued at CR Econ Rate and Points Refund has not materialised.
Cabin Downgrade advice stated: If you’re a Qantas Frequent Flyer, status credits will be earned per your original booking.
If your booking was made using Qantas Points, we’ll credit the points difference back to the Frequent Flyer account used to make your booking.
Please allow 7 days for this to be amended on your Qantas Frequent Flyer account and if not resolved you can claim your missing points online.

Claim lodged day 15.

First attempt - unsuccessful. No explanation.
I’ll wait for the email advice before seeking to escalate.