I received a flyer stating a 3x points promotion had been applied to my signature card.
T&Cs: bonus applies to spend between 15 and 31 August and cap of 20k in points. It explicitly states 'no activation required'.
When my statement failed to show any bonus points, I called them. They believe that at some stage since January 2013 the telesales team must have activated it on my account. Naturally, they can't identify what the promotion is or the when it is active (which is why they asked for a photo - but I no longer have it). For my troubles, they credited my account 2k points and I'm getting a call back tomorrow.
I'm thinking that the very same ineptitude that is delaying my points may create an opportunity for others (who didn't receive the flyer) to benefit. Only cost being that you need to call them..
T&Cs: bonus applies to spend between 15 and 31 August and cap of 20k in points. It explicitly states 'no activation required'.
When my statement failed to show any bonus points, I called them. They believe that at some stage since January 2013 the telesales team must have activated it on my account. Naturally, they can't identify what the promotion is or the when it is active (which is why they asked for a photo - but I no longer have it). For my troubles, they credited my account 2k points and I'm getting a call back tomorrow.
I'm thinking that the very same ineptitude that is delaying my points may create an opportunity for others (who didn't receive the flyer) to benefit. Only cost being that you need to call them..