I flew BNE-LAX in The Business recently and I have to say I was rather underwhelmed.
I've read before that AFF members have felt they're treated differently than passengers who paid cash for their fare rather than on points.
Lucky me scored the magical reward seat a few days from departure and was pretty excited to not have to travel economy and without my children so it was a double bonus for me.
One crew member who seemed to be allocated to my seat area seemed more interested in getting everyone off to sleep so he could do whatever it is he does when everyone is asleep.
He poured me a tiny glass of wine with my lunch and whisked it away without asking if I wanted a top up or for me to ask for one.
When I asked if they had more pillows besides the two little ones I had he said, "What? More than the ones you've already got?" as if I had a bed full of giant full size pillows. I said yes and he brought me back one of the extra small pillows with disdain.
I don't actually get what his problem was. I was nice to him. I wasn't demanding. I went to the bar and dutifully got my drinks like all the other passengers because the crew had all disappeared so it felt a bit weird to ring your bell when people are trying to sleep.
I've flown short haul business class both upgraded with points and paid cash and the crew were delightful. This guy was like one of those grumpy old farts who has been living a life in constant jet lag for the last 35 years and passengers are just an inconvenience.
I have written to Virgin about my experience along with the lukewarm food and non- existent self serve snacks amongst other things on this flight.
It made me wonder why we've bothered to save so many points so they can be used on what would otherwise be a ridiculously expensive seat instead of just using them for shorter trips.
So did I just get a bad egg? Or have others had similar experiences too? This guy was projecting an attitude at times that I should just be lucky I'm in my fancy seat and be a good girl and do what I'm told. It really annoyed me but it wasn't the time or place to tell the guy where to stick his attitude.
Safe and fun travels everyone!
I've read before that AFF members have felt they're treated differently than passengers who paid cash for their fare rather than on points.
Lucky me scored the magical reward seat a few days from departure and was pretty excited to not have to travel economy and without my children so it was a double bonus for me.
One crew member who seemed to be allocated to my seat area seemed more interested in getting everyone off to sleep so he could do whatever it is he does when everyone is asleep.
He poured me a tiny glass of wine with my lunch and whisked it away without asking if I wanted a top up or for me to ask for one.
When I asked if they had more pillows besides the two little ones I had he said, "What? More than the ones you've already got?" as if I had a bed full of giant full size pillows. I said yes and he brought me back one of the extra small pillows with disdain.
I don't actually get what his problem was. I was nice to him. I wasn't demanding. I went to the bar and dutifully got my drinks like all the other passengers because the crew had all disappeared so it felt a bit weird to ring your bell when people are trying to sleep.
I've flown short haul business class both upgraded with points and paid cash and the crew were delightful. This guy was like one of those grumpy old farts who has been living a life in constant jet lag for the last 35 years and passengers are just an inconvenience.
I have written to Virgin about my experience along with the lukewarm food and non- existent self serve snacks amongst other things on this flight.
It made me wonder why we've bothered to save so many points so they can be used on what would otherwise be a ridiculously expensive seat instead of just using them for shorter trips.
So did I just get a bad egg? Or have others had similar experiences too? This guy was projecting an attitude at times that I should just be lucky I'm in my fancy seat and be a good girl and do what I'm told. It really annoyed me but it wasn't the time or place to tell the guy where to stick his attitude.
Safe and fun travels everyone!