Travel agent gone AWOL

[clifford]

From what I can see, the OP has had extensive, repeated contact with QF and provided them with a litany of attempts to communicate with the Travel Agent.

What is a customer expected to do at this point? I'm surprised there doesn't appear to be a process for this.

Obviously there needs to be some gatekeeping "hoops", but at this point you'd think a supervisor at QF could send the customer a link to make a "declaration" of some description, affirming that the customer has made all reasonable attempts to contact their agent over X weeks etc.

At this point, once the declaration is "signed" by the customer, then the booking would be released into the customer's direct control.

That's the sort of process I would expect. Instead it appears to be a black hole?

Well, yes, I completely agree, but it's Qantas, an airline (and not the most user friendly). Airlines are not generally noted for being helpful in cases such as this.

You really just have to find someone within that organisation who might be sympathetic They may not exist.