Travel agent gone AWOL

[andrewh3]

I have been using Alan Lan at Newave Travel since COVID, but he has been increasingly hard to contact with no response to telephone calls, texts or emails since 6.6.26.
The probvlem is I have 3 long/medium haul flights booked through him over the next 9 months, all with QF and visable on the QF app.
Due to a recent family illness, I know need to cancel/reschedule 2 of these bookings.
In the absence of any ability to contact the agent, does anyone have any advice?
As far as I can see flights were paid directly to QF on QF Premier Titanium CC.
Called Qantas Premium who were totally unhelpful ("you need to contact your agent", but I cannot, "Oh, then you need to contact your agent", etc, etc).

 

[Scr77]

Maybe i have my wires crossed but have you tried at @madrooster ?

 

[Gladstone Tim]

I have been using Alan Lan at Newave Travel since COVID, but he has been increasingly hard to contact with no response to telephone calls, texts or emails since 6.6.26.
The probvlem is I have 3 long/medium haul flights booked through him over the next 9 months, all with QF and visable on the QF app.
Due to a recent family illness, I know need to cancel/reschedule 2 of these bookings.
In the absence of any ability to contact the agent, does anyone have any advice?
As far as I can see flights were paid directly to QF on QF Premier Titanium CC.
Called Qantas Premium who were totally unhelpful ("you need to contact your agent", but I cannot, "Oh, then you need to contact your agent", etc, etc).

Note, Alan LAN is listed as affiliated with Netwave Travel, not Newave.

 

[andrewh3]

Sorry, typo - should have been Netwave Travel.

 

[drron]

Do you have a phone number for the agency on those emails. If so ring to see if another agent can fix it.
But doing a google search all I have coming up for Newave travel is one in Dubai and India.

 

[andrewh3]

+61 410 170 850
FWIW the other travel agent I use in Sydney has also said they cannot help.

 

[goldenhorn]

That strange. I saw Alan at the recent AFF Masterclass in Sydney end of June and spoke with him. I’ve always found him very responsive to my messages and bookings he’s made.

 

[andrewh3]

Agreed: but I have tried really, really Nate. Maybe 50 calls and the same number of emails.

 

[drron]

+61 410 170 850
FWIW the other travel agent I use in Sydney has also said they cannot help.

I mean does Newave have other agents working there then they should be able to help. But if a one man team then out of luck.

 

[Cruiser Elite]

I sent madrooster a pm couple weeks back and zero response

 

[goldenhorn]

He’s been active in the forums as recently as last Monday and Tuesday. It’s a mystery. Hope he’s ok.

 

[drron]

And a google search on Alan LAN. Travel agent has 2 references. One says many complaints recently about being unable to contact.
The other says Alan LAN otherwise known as Lam or madrooster.
He is due to talk at the Brisbane Masterclass in Brisbane in November.

Really worried that something has happened to him.

 

[Lux]

I am pretty sure if you call Qantas and get through to a supervisor and explain the circumstances (non-responsive agent over extended period) they can take over control of the booking. They may need something in writing, but I am confident it can happen.