I have been using Alan Lan at Newave Travel since COVID, but he has been increasingly hard to contact with no response to telephone calls, texts or emails since 6.6.26.
The probvlem is I have 3 long/medium haul flights booked through him over the next 9 months, all with QF and visable on the QF app.
Due to a recent family illness, I know need to cancel/reschedule 2 of these bookings.
In the absence of any ability to contact the agent, does anyone have any advice?
As far as I can see flights were paid directly to QF on QF Premier Titanium CC.
Called Qantas Premium who were totally unhelpful ("you need to contact your agent", but I cannot, "Oh, then you need to contact your agent", etc, etc).
The probvlem is I have 3 long/medium haul flights booked through him over the next 9 months, all with QF and visable on the QF app.
Due to a recent family illness, I know need to cancel/reschedule 2 of these bookings.
In the absence of any ability to contact the agent, does anyone have any advice?
As far as I can see flights were paid directly to QF on QF Premier Titanium CC.
Called Qantas Premium who were totally unhelpful ("you need to contact your agent", but I cannot, "Oh, then you need to contact your agent", etc, etc).
