Trans Tasman - remember when JetConnect crews were the best?

xtra

Junior Member
Joined
Jun 20, 2011
Posts
32
I'm flying TT regularly now the borders are open.

JetConnect operated flights are just terrible right now. On my latest flight, it took them 2 1/2 hours to complete the J meal service. I'd hate to think how cold the meals were by the time they reached row 3. At least they saved money on drink consumption - no one got any!

The food is nowhere near pre-COVID, a lot of the flight attendants "in training" (probably because they're ramping the NZ base back up) and - at $1500 one way - you feel a bit ripped off. None of the Qantas "polish" is in the service. Which is the exact opposite to pre-COVID when JetConnect crews were amazing.

I just completed my first Air NZ leg, which I only booked because QF was full.

There is just no comparison on the soft product. NZ have plentiful PDB top ups, printed menus, separate entrees (two choices), three main choices (that all look good), three dessert options, seven different wine options (champagne, three reds, three whites), amenity kits, pillows and - to be frank - flight attendants who genuinely get service.

Qantas has the edge on hard product if you score an A330 (but not most of their flights that are 737s) and the lounge in SYD/MEL (but only if you're Platinum and only one way as they're using the NZ lounges across the ditch). But everything else is so sub-standard right now and I'm going to walk to the other side.

Will they get back there or are they taking AU-NZ for granted?
 

TheInsider

Established Member
Joined
Jul 7, 2010
Posts
3,255
Pre CV19 I flew QF CHC-MEL often and again in Apr 2021. The crews were AU (SYD) based. (I asked them)

Jetconnect as an airline closed 31 March 2018, with the aircraft moved from NZ to AU register. Crews stayed on

The QF AKL lounge is being refurbished
Jetconnect as an 'airline' is no longer, but the business is still there, staff are still employed by Jetconnect with their own operations.
 
Joined
May 1, 2020
Posts
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amenity kits
Not really a big deal but I think they're not supposed to hand out Amenity Kits, but some crews do so anyway. I've flown AirNZ trans-tasman 3 times in J and once in Y+ in the past 2 years and all 3 times in J they've told me amenity kits are for long haul only, but on my Y+ flight there was a kit at my seat (and when I peeked into the J cabin there were kits on that flight there too).
 

Mattg

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Joined
Aug 21, 2011
Posts
12,589
Qantas
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It's sad to hear that this is the current state of QF trans-Tasman flying. I used to do a lot of SYD-AKL trips on Jetconnect and the Kiwi crews were always great. But that was before COVID.
 

xtra

Junior Member
Joined
Jun 20, 2011
Posts
32
A JC CSM (who was honestly terrible) was crowing last week that they’ll soon also be managing A330 cabins. Apparently until now the TT and BNEAKL FAs have been JetConnect but the managers mainline, except for 737s where they do the lot.

Doesn’t bode well for the future of Qantas! And even if the service was any good, the soft “COVID” TT product is just not up to scratch vs NZ.
 

lovestotravel

Senior Member
Joined
Sep 18, 2008
Posts
6,172
A JC CSM (who was honestly terrible) was crowing last week that they’ll soon also be managing A330 cabins. Apparently until now the TT and BNEAKL FAs have been JetConnect but the managers mainline, except for 737s where they do the lot.

Doesn’t bode well for the future of Qantas! And even if the service was any good, the soft “COVID” TT product is just not up to scratch vs NZ.

Yep the race to the bottom and top of Joyce's bonus payments is well progressing.

The A320 order and now the A350's will cement the pay of pilots and crew to a level never imagined.
 

jakeseven7

Enthusiast
Joined
Sep 9, 2005
Posts
10,252
It's sad to hear that this is the current state of QF trans-Tasman flying. I used to do a lot of SYD-AKL trips on Jetconnect and the Kiwi crews were always great. But that was before COVID.

Well, it's one persons opinion that it is the current state, let's not write the obituary yet, although I'm sure AFF will write an 'article' on it anyway ;)

I have 20 people on multiple QF TT flights next week including myself in both classes so can give an update as well.

One thing I will note is that the flights are jammed and the prices are eyewatering at the moment (I must admit we did book last minute!).
 

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