Time to say goodbye to QFF?

[boomy]

And of course sometimes comping happens before the end of the status year, even though one has bookings that will take one over the threshold anyway. That's the type that worries me; I didn't need it, I didn't want it and I hope it hasn't been retained in my profile as "his one freebie has been expended".

This is very important factor. If the OP got a legit comp then it's case closed but if he was comped prior to completing all eligible flights which would take him over the line anyway then he has every reason to feel disappointed. Unfortunately QF IT is a complete disaster and I have no faith that it can distinguish between the two above scenarios.

 

[pagingjoan]

This is very important factor. If the OP got a legit comp then it's case closed but if he was comped prior to completing all eligible flights which would take him over the line anyway then he has every reason to feel disappointed. Unfortunately QF IT is a complete disaster and I have no faith that it can distinguish between the two above scenarios.

The OP says:

<For other forum members to avoid the mistakes I've made, here are some hard statistics:
- Second last membership cycle 1190 SC (400 SC from QF/JQ)
- Last membership cycle 1125 SC (660 SC from QF/JQ)>

Seems it was a Comp.

 

[esseeeayeenn]

I received a comp prior to membership year end in September 2015 and subsequently reached WP regardless.
I received a comp "again" in September 2016 despite this - and did not subsequently make WP without it.
This suggests they can and do distinguish between the two scenarios.
I will not expect a comp next year regardless of my 3 year average SC earn.

 

[Altair]

This is very important factor. If the OP got a legit comp then it's case closed but if he was comped prior to completing all eligible flights which would take him over the line anyway then he has every reason to feel disappointed. Unfortunately QF IT is a complete disaster and I have no faith that it can distinguish between the two above scenarios.

And of course sometimes comping happens before the end of the status year, even though one has bookings that will take one over the threshold anyway. That's the type that worries me; I didn't need it, I didn't want it and I hope it hasn't been retained in my profile as "his one freebie has been expended".

No need to worry. For 5 years I received the letter saying how I was comped but I always managed to requalify, sometimes even when the final flight credit was manually done a month into the new year, typical LA crediting issue.
Of course when I needed a comp to keep WP I didn't get it. I was well and truly below the 3 year average due to my last year being only 760SC due to issues with having a young family. It did liberate me in a way, I no longer need to spend the money and time doing unnecessary flights to keep SG, as I can easily manage that even without the need for double status credits bonus, but I really miss WP when travelling internationally.
To the OP the letter in which you were originally comped clearly stated that even though you did not fly enough to meet the requirements they will renew you at the level. I think the criticism aimed at you is a little too harsh but I do not think you have a good chance of getting another one and IMO you should not be disappointed with QF about this matter, you did enjoy the benefits of WP for the last 12 months and as pointed out if you did not want the first comp you would be substantially worse of as you would need 1400 to qualify for WP and QF is not really known for comping people into a higher tier.

 

[JohnK]

And of course sometimes comping happens before the end of the status year, even though one has bookings that will take one over the threshold anyway. That's the type that worries me; I didn't need it, I didn't want it and I hope it hasn't been retained in my profile as "his one freebie has been expended".

That's not an issue. I have been comped 3-4 times now and each time I have achieved the required SCs before anniversary date. This year I only got to 1200 SCs with a few days to spare.

 

[RichardMEL]

The 2400 SC bonus is still taking into account non-QF/JQ SC (https://www.qantas.com/fflyer/dyn/flying/tier-benefits#benefits-of-platinum)
I received an email from QF recenty telling me I was approaching 2400 SC and 250 of these SC are not on QF flights.

The email says:
Three Platinum Bonus Reward options
By earning 2,400 Status Credits[SUP]^[/SUP] on Qantas, Jetstar, oneworld[SUP]®[/SUP] alliance airlines and Fiji Airways (including at least four eligible Qantas or Jetstar flight segments[SUP]‡[/SUP]) in one membership year you'll get a choice from three rewards.

Yes.. I had exactly this same email I think last Friday and noted it.

However, the QF website is also very clear that 2400 SC earn now must be QF/JQ only and it suggests this change took place when the LB change happened a week or 2 back.

eg: https://www.qantas.com/fflyer/dyn/flying/status-credits

2,400 Status Credits on Qantas or Jetstar[SUP]+[/SUP]

Choice of reward

Including option of 50,000 Qantas Points

yet the "2400" page doesn't mention this anywhere, it just discusses earning 2400 SC's.

This is a change and ius recent. That email which I got last week and you quote also had the old branding of FF card on it (mine did anyway) suggesting this is one thing they had not gotten around to updating. To me this creates a misleading impression.

I got to 2400 all on QF so I did not have a concern that this was not a thing but I guess you'd know if you get to 2400 with a mix of QF and other OW airlines and see if it's offered.

 

[RichardMEL]

OT but re carriers paying for lounge access.

Let us say I am QF Platinum, I fly CX Y and I access the CX F lounge.

- Surely my entry to the lounge is courtesy of the QF status. Doesn't QF pay for this entry? CX wouldn't pay as I'm not getting in on a class of service of CX status benefit.

Now sure if I'm flying CX J and I go to access a CX J lounge, then CX pays. if I am flying CX J and I enter a QF lounge, CX would pay (CoS benefit)

I'm happy to be corrected on thus, but I think the case where entry is on status, of another carrier, that carrier pays for the entry.

 

[whughes3]

Yes.. I had exactly this same email I think last Friday and noted it.

However, the QF website is also very clear that 2400 SC earn now must be QF/JQ only and it suggests this change took place when the LB change happened a week or 2 back.

eg: https://www.qantas.com/fflyer/dyn/flying/status-credits


yet the "2400" page doesn't mention this anywhere, it just discusses earning 2400 SC's.

This is a change and ius recent. That email which I got last week and you quote also had the old branding of FF card on it (mine did anyway) suggesting this is one thing they had not gotten around to updating. To me this creates a misleading impression.

I got to 2400 all on QF so I did not have a concern that this was not a thing but I guess you'd know if you get to 2400 with a mix of QF and other OW airlines and see if it's offered.

I also received this email about 10 days ago (currently on 2200SC's, 1600 QF, 600 other). I have about another 300 SC's coming up shortly, and if I don't get the bennies I will be on the warpath!

 

[defurax]

Yes.. I had exactly this same email I think last Friday and noted it.

However, the QF website is also very clear that 2400 SC earn now must be QF/JQ only and it suggests this change took place when the LB change happened a week or 2 back.

eg: https://www.qantas.com/fflyer/dyn/flying/status-credits


yet the "2400" page doesn't mention this anywhere, it just discusses earning 2400 SC's.

This is a change and ius recent. That email which I got last week and you quote also had the old branding of FF card on it (mine did anyway) suggesting this is one thing they had not gotten around to updating. To me this creates a misleading impression.

I got to 2400 all on QF so I did not have a concern that this was not a thing but I guess you'd know if you get to 2400 with a mix of QF and other OW airlines and see if it's offered.

The confusion on the website was already there last year, I started a thread about that in June 2015: http://www.australianfrequentflyer....am/rewards-2400-sc-membership-year-68774.html

I should reach 2400 SC in 2 weeks from now, so I'll know if anything has changed.

 

[RichardMEL]

OK well it seems that IF QF enforce what it says about 2400 only on QF/JQ (I have a feeling they will, if not now, soon given the LB SC stuff) then I think there is ample room right now to claim misleading information from the emails and that some of the webpages are inconsistent - if they did not come to the party one could, in theory, through it to fair trading or something.

Though it seems that this is an ongoing thing and you'll all bonus up at 2400 hope so.

And sorry I've gifted my gold already

 

[trippin_the_rift]

OT but re carriers paying for lounge access.

Let us say I am QF Platinum, I fly CX Y and I access the CX F lounge.

- Surely my entry to the lounge is courtesy of the QF status. Doesn't QF pay for this entry? CX wouldn't pay as I'm not getting in on a class of service of CX status benefit.

Now sure if I'm flying CX J and I go to access a CX J lounge, then CX pays. if I am flying CX J and I enter a QF lounge, CX would pay (CoS benefit)

I'm happy to be corrected on thus, but I think the case where entry is on status, of another carrier, that carrier pays for the entry.

marked carrier pays. So if you're on a QF flight number but Cx operated, qf pays. Otherwise in the scenario you describe - CX pays.

Think about when visiting QF lounges on a CX ticket (ala sydney/melb F lounge) you are asked for the invitation, which effectively serves as a payment authority, even though you hold qf status. You may have even had your boarding pass scanned out the back on arrival into the lounge. This is so they can charge the carrier.

And of course, different lounges have different pricing. This is why Qantas was able to invest so much in F lounges - it's not about "looking after platinums" so much as it is being able to bill other carriers a premium for access.

 

[whughes3]

I also received this email about 10 days ago (currently on 2200SC's, 1600 QF, 600 other). I have about another 300 SC's coming up shortly, and if I don't get the bennies I will be on the warpath!

Well, good news on this: I passed 2400 SC's today (only 1920 on QF) and was indeed offered the bonus benefits (took the points). So the mooted policy change is not (yet?) in effect.

 

[Pleb Status]

Yes.. I had exactly this same email I think last Friday and noted it.

However, the QF website is also very clear that 2400 SC earn now must be QF/JQ only and it suggests this change took place when the LB change happened a week or 2 back.

eg: https://www.qantas.com/fflyer/dyn/flying/status-credits


yet the "2400" page doesn't mention this anywhere, it just discusses earning 2400 SC's.

This is a change and ius recent. That email which I got last week and you quote also had the old branding of FF card on it (mine did anyway) suggesting this is one thing they had not gotten around to updating. To me this creates a misleading impression.

I got to 2400 all on QF so I did not have a concern that this was not a thing but I guess you'd know if you get to 2400 with a mix of QF and other OW airlines and see if it's offered.

If you look at the QF website now, they appear to have removed the 'on QANTAS or Jetstar' against the 2400SC bonus item in the table.

https://www.qantas.com/fflyer/dyn/flying/status-credits

 

[RichardMEL]

If you look at the QF website now, they appear to have removed the 'on QANTAS or Jetstar' against the 2400SC bonus item in the table.

https://www.qantas.com/fflyer/dyn/flying/status-credits

Well spotted.

Seems like someone's paying attention.

well good to be consistent now good result

 

[defurax]

OK well it seems that IF QF enforce what it says about 2400 only on QF/JQ (I have a feeling they will, if not now, soon given the LB SC stuff) then I think there is ample room right now to claim misleading information from the emails and that some of the webpages are inconsistent - if they did not come to the party one could, in theory, through it to fair trading or something.

Though it seems that this is an ongoing thing and you'll all bonus up at 2400 hope so.

And sorry I've gifted my gold already

Just to confirm that the rules haven't changed, I was able to select my 50K point bonus this morning with only 2160 SC earned with QF flight numbers (I don't fly JQ...).