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Tigerair WTF Checkin Baggage/seat/FF program??????

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PLANT

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Hi all, I thought I was pretty good online for airline info but......Tigerair has me baffled in their FAQ!

1. Is Checked in baggage included?
2. Is the 15kg included?
3. Is it $70 for a 15kg checked in bag?
3b. Do you have to check your bag in 2 hrs before a flight?
4. Do you get allocated a seat automatically or is it a first in the door best dressed?
5. They have no FF program?
6. Is there a credit card fee\charge?
7. What is the cheapest way to pay for a flight?

Regards
 

TomVexille

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1. No
2. No
3. Prebooked 15kg is $15
3b. according to the FAQ yes
4. No. Seating costs either $5/$7/$29 depending on the seat
5. No FFP
6. Yes. $8.50 unless paid on an Australian issued debit mastercard
7. see #6
 
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PLANT

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Not clear on point 4. You buy a ticket but then need to pay at the gate for a seat?
 

AIRwin

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You can pay at booking to pre-allocate a seat. Otherwise you will be given one at check-in
I've travelled on TT recently without prepaying for a seat. I went to check-in at the kiosk but wasn't happy with the seat assigned by the system, so cancelled the check-in process and proceeded to the counter instead. Even though there was a short queue, I asked for an empty row and was even offered the emergency exit row at no extra charge as the flight was not full. So you may wish to proceed straight to the check-in counter. But it only opens 2 hours before the scheduled departure time, so I had to hang around and wait (albeit as a guest at the QF J lounge - thanks JohnK!)
 

TomVexille

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I've travelled on TT recently without prepaying for a seat. I went to check-in at the kiosk but wasn't happy with the seat assigned by the system, so cancelled the check-in process and proceeded to the counter instead. Even though there was a short queue, I asked for an empty row and was even offered the emergency exit row at no extra charge as the flight was not full. So you may wish to proceed straight to the check-in counter. But it only opens 2 hours before the scheduled departure time, so I had to hang around and wait (albeit as a guest at the QF J lounge - thanks JohnK!)
Sounds like my one experience on TT. Rocked up to the counter for check-in was given row 1 to myself :)
 

ozbeachbabe

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Jan 10, 2009
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6,438
Hi all, I thought I was pretty good online for airline info but......Tigerair has me baffled in their FAQ!

1. Is Checked in baggage included?
2. Is the 15kg included?
3. Is it $70 for a 15kg checked in bag?
3b. Do you have to check your bag in 2 hrs before a flight?
4. Do you get allocated a seat automatically or is it a first in the door best dressed?
5. They have no FF program?
6. Is there a credit card fee\charge?
7. What is the cheapest way to pay for a flight?

Regards
I think where you're getting confused with the $70.00 for a checked in bag is that's close to what people have to pay if at the time of booking they selected a fare without baggage then turn up at the airport wanting to check a bag in as pax are charged some kind of admin fee plus the baggage charge.

You may only be able to checkin 2 hours before at the airport however TT close their flights for checkin 45 minutes prior to departure with or without checked bags so my advice would be to arrive at the airport 90 minutes prior to ensure you have plenty of time. You wouldn't believe the amount of people who come running in to the airport breathlessly asking where Tiger checkin is only to see them a few minutes later asking where they go to buy a ticket on airline B as they've missed the TT checkin cut off.

I notice at BNE Airport that TT now have an automatic bag drop which can alleviate issues with waiting in checkin queues if you have a bag to checkin.
 

PLANT

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Really appreciate the info.....as I know VIRGIN inside out but everyone else is going to be a big learning curve!
 
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