Thrifty and QFF points

[cmon0005]

Hi everyone!

Booked a car at the start of December for a Car for 2days via Thrifty in Sydney.. My QFF was on the booking but still as of now no points have been added to my QFF account.
Upon calling Thrifty they said it takes up to 4 weeks, as it was already over 4 weeks they transferred me to their 'frequent flyer dept' they took down my booking reference, QFF number.etc and said no problems we'll have the points added for you.. 3 day later and still no points.
I also have a booking for 3 days at the End of December, will be interesting to see if those points come through too.

Has anyone else had a problem with Thrifty and QFF points crediting?


On a slightly different note I am sick of Airlines loyalty programmes having partners that don't honour their points, or at least have automatic systems to credit them, seems a lot of partners still rely on 'spreadsheets'.

1. Flew Malaysia airlines once on an eligible booking class with my Velocity number, never got the points, and because I had not kept my boarding passes, was unable to get my points.
2. Stayed at Medina Serviced Apartments once (TOGA) for a month and never got my points until I called and put in a claim with Velocity. my points appeared some 8-9 MONTHS later.
3. Stayed at VIBE hotel (TOGA) sydney a few times, Points for my first stay credited fairly quickly, following 2 stays they didn't credit and had to call up etc.
4. and now Thrifty thru QFF.

 

[MelUser]

For me Budget has been the worst in crediting points and hertz the best. I now rent exclusively through Hertz.

Hotels hit and miss - Hilton is excellent.

You have to remember that the provider - whether hotel, car hire or whatever has to pay Qantas some money when they give you points so it is in their best financial interests to delay (or not allocate) points.

Having said that - it annoys me to no end how many times a hotel will say - no you can't have any points because you didn't book directly through us - eg used wotif or similar.

I like the Air Canada approach - you book an airfare and then if you want frequent flyer points this is an extra (a bit like paying for more luggage or for an exit row seat with Qantas). At least you have the option if you really like and want the ff points!!

 

[Sunhill]

I like the Air Canada approach - you book an airfare and then if you want frequent flyer points this is an extra (a bit like paying for more luggage or for an exit row seat with Qantas). At least you have the option if you really like and want the ff points!!

Of course everyone is entitled to an opinion, but this seems silly to me. It's supposed to be a loyalty programme. Businesses REWARD customers for being loyal, not ask them to pay more to be loyal. To me, that would inspire me to go elsewhere!

 

[cmon0005]

You have to remember that the provider - whether hotel, car hire or whatever has to pay Qantas some money when they give you points so it is in their best financial interests to delay (or not allocate) points.

That may be true, but its borderline false advertising. If you offer something as part of a sale in your advertising, you have to honour it.

My problem is if so many 'partners' are not honouring their end of the deal, and in the end withholding $ from QF why don't QF review their relationship with the partner and either make them compliant or scrap them!

 

[odysseus]

On a slightly different note I am sick of Airlines loyalty programmes having partners that don't honour their points, or at least have automatic systems to credit them, seems a lot of partners still rely on 'spreadsheets'.

I think Velocity is the bigger issue there - I suspect all partners aside from Virgin Blue use spreadsheets... including the big V Australia.

There's a separate thread regarding the delays in crediting points from V Aust, and I had around a 6 month wait, including being told it was going through spreadsheets.

I subsequently took a stay with Comfort who are a partner - they even had a promotion at the time (though who knows whether that will go through). However, the online booking did not provide for FF numbers, and then in the hotel the staff member told me that they weren't a partner and I must be confused! I rummaged around the lobby and found some literature showing they were a partner which she then accepted, entered my number and said it would all be fine... but the points didn't credit.

After some running around, Velocity said they'll investigate, at the same time giving me a big spiel on how I should do the right thing in future and give my FF number upfront. They said to allow another 3 months, so it appears to be another spreadsheet (read manual) process.

 

[pomjim]

It took 2 months for my points to be credited from Thrifty.

 

[cmon0005]

After some running around, Velocity said they'll investigate, at the same time giving me a big spiel on how I should do the right thing in future and give my FF number upfront. They said to allow another 3 months, so it appears to be another spreadsheet (read manual) process.

haha I love it how they say wait x months or days, knowing full well that nothing probably will happen!

The main reason for me switching over to QFF from Velocity was these types of stuff ups..
Oh well I am more happy with QF and QP anyway, a 'proper' programme

 

[tuapekastar]

Thanks OP )), this thread reminded me of a recent car hire with Thrifty. TBH, I'm not even sure I provided my QFF number in the original booking, but I certainly have now in my follow-up e-mail.

 

[oz_mark]

I think Velocity is the bigger issue there - I suspect all partners aside from Virgin Blue use spreadsheets... including the big V Australia.

I am not sure that QFF is much better in this regard. Hotels hardly ever post into QFF without making a claim. It would not surprise me if spreadsheets or flat files were used for QFF either (and given the whole QFF program runs on a system written in Fortran anything is possible )

 

[thewinchester]

I am not sure that QFF is much better in this regard. Hotels hardly ever post into QFF without making a claim. It would not surprise me if spreadsheets or flat files were used for QFF either (and given the whole QFF program runs on a system written in Fortran anything is possible )

Agreed there, virtually every hotel stay I've made in the last 12mths has required sending the documentation thru to QF to follow-up and credit. Thankfully, a quick PDF of the details and receipts emailed sees things right.

 

[serfty]

This has generally been the case since I joined QFF in 1994.

I have always had more success in waiting 6 weeks then contacting QFF directly - and not with a 'phone call.

A fax, with a covering letter detailing any missing points and well as copies of the statements for the stay/hire seems to work most efficiently.

 

[esquire]

I use Thrifty nearly every week - and they tend to credit the QFF points 2 weeks after the end of previous month. Even then they tend to miss about 50% of the bookings. I have found (with BlueChip membership) - if you just send them an email with the booking dates that haven't been credited they will appear in a few days.

WRT hotels - every hotel I have stayed in has credited points (within 2 weeks) without me need to follow up - maybe I'm just lucky with the hotels I go to