The definitive thread on Qantas IT gripes

[ChrisFlyer]

I can not say whether the issue can be attributed to the IT section or the operations people.
Returning from India I arrived at a time when the most logical flight to PER was QF33, another international flight. This departing from the same international terminal in which I arrived.
Check in at BLR was "interesting". None of the check in staff (including the Qantas supervisor) have any idea about why an orange D sticker was being required nor how one could be arranged.
I figured the simplest way to circumvent the issue would be to short check to SYD and get my BP there. Hand luggage only and a four hour connection (why are there no mid day flights?)
1. There needs to be better instructions during other country checkins for this situation. Even if it is only to say "Customer needs to enter Australia in SYD and obtain a connecting boarding pass there"
2. There needs to be better signage in SYD international for people requiring domestic checkin (ie a real agent needs to do it) . And there needs to be signs to the only area of the immigration desks that can accept domestic boarding passes.

Confusion should not control wandering
Fred

If you're not entering Sydney, you can continue to QF33 as an international passenger and clear customs etc in Perth. I used to book QF8 a lot from Brisbane to Sydney to connect to international flights, and you would depart Australia before the Brisbane-Sydney tag as an international passenger, and just go through 'international transit' to your next flight.

 

[Flyfrequently]

Bad day at the office if you are trying to book flights etc


This popped up on my App

 

[gaz0303]

Unable to book QF link flights all morning, showing no availability for multiple days from different ports. Now that I have tickets, no recognition of WP status, with system trying to charge me for row 8 seats on a 737 or put in row 16 or further back.

 

[RooFlyer]

 

[DejaBrew]

View attachment 486429

“We are currently working on your safety…”?

 

[justinbrett]

Anyone having issues logging into QF this morning?

 

[Ade]

Anyone having issues logging into QF this morning?

This is what I get ..

 

[justinbrett]

This is what I get ..

View attachment 492234

Yep that’s what I’m seeing

 

[Flyfrequently]

Checking the App, saying "Unable to do updates"

 

[Dmac59]

This is what I get ..

View attachment 492234

I'm getting the same message on my PC.
Tried the App, message "Unable to Update - Try again"

 

[clifford]

Same problem here. Just rang Qantas and they were unaware of any issue, but would check and maybe get back to me within 3-5 business days (!).

 

[logos 01]

Getting the same issue. Can now log in but but get this

 

[downgraded]

Yep that’s what I’m seeing

that's what I got on the website, but on a positive note, instead of telling me I couldn't select seats for my A380 flight which it has said since I made the booking, I now can.

 

[Moosh51]

My gripe: GLOBAL ENTRY. I wave been approved for USA Global Entry since Feb 2025. There is nowhere on the QF website to add Global Entry Number. Thus, every time I go to USA, I have to ask (at check-in) for them to add it. Not a problem but painful. However, travelling domestic before going to USA, most of the check-in counters have not heard of Global Entry (many of them think I mean FF!) and I have to go to the International Terminal to get it entered.
How hard would it be for QF to add a line, on the booking page, for Global Entry.

 

[justinbrett]

The annoying thing is all QF websites are down because of this, marketplace, wine etc.

I’m trying to buy a gift card - they must be losing a lot of money with this down.

My gripe: GLOBAL ENTRY. I wave been approved for USA Global Entry since Feb 2025. There is nowhere on the QF website to add Global Entry Number. Thus, every time I go to USA, I have to ask (at check-in) for them to add it. Not a problem but painful. However, travelling domestic before going to USA, most of the check-in counters have not heard of Global Entry (many of them think I mean FF!) and I have to go to the International Terminal to get it entered.
How hard would it be for QF to add a line, on the booking page, for Global Entry.

It can be added to the reservation - I book through a TA and he adds it for me. If booking direct, have you tried calling QF to add to your PNR?

Note you don’t need it on your reservation / check in to use global entry, only for TSA precheck (which won’t apply ex AU). Also QF issued BPs for AA flights aren’t valid for Pre Check, you need the AA BP.

 

[flyingfan]

That’s probably also why the Wellbeing app is stuck atm too

 

[Dr Ralph]

This is what I get ..

View attachment 492234

Yep. Been like this for more than an hour.

 

[SeatBackForward]

Same problem here. Just rang Qantas and they were unaware of any issue, but would check and maybe get back to me within 3-5 business days (!).

Also Qantas "What, we are an airline now??"