The definitive thread on Qantas IT gripes

[Cessna 180]

Anyone else encountering an issue where the horizontal left and right arrows scrolling for the top date row above the search results doesn't work, specifically within a month or two out? Happening for me on both chrome and firefox browsers as well as within the app and regardless of logged in or incognito etc. No issues scrolling when searching dates a year out or thereabouts.

Yes.

 

[flyingfan]

Wasn’t able to change goals yesterday so lost points too, on iOS.

To QF's credit, the steps yesterday ended up being over the goal when it eventually worked, so did get the (meager) points for yesterday and today. So all's well that ends well.

 

[Rich]

To QF's credit, the steps yesterday ended up being over the goal when it eventually worked, so did get the (meager) points for yesterday and today. So all's well that ends well.

Yes I always find I still get the points (which aren't merger when you have their health insurance). But I still can't get it to synch after 24 hours. Very frustrating.
Edit: Sorted. Issue resolved in Wellbeing settings, not Samsung Health. The Wellbeing synch issues help section coukd do with an update.

 

[bussyboy]

Took a while to reconnect data sources, but all sorted, and yesterday's steps fully counted

 

[RSD]

I just wish that Qantas IT could get their coughe together enough so that SC's and points on other OneWorld airlines, and points from hotel stays would all credit automatically without having to continually lodge claims - I've just lodged three more flight claims for legs on BA - some of which were booked on Qantas tickets, I've finally just received the points from my hotel stays at the beginning of December after I had to lodge claims for those, and I'm expecting that I am going to have to lodge claims for about five more hotel stays when I get home. Sometimes I feel like I AM the Qantas IT department!

 

[SYD]

I just wish that Qantas IT could get their coughe together enough so that SC's and points on other OneWorld airlines, and points from hotel stays would all credit automatically without having to continually lodge claims - I've just lodged three more flight claims for legs on BA - some of which were booked on Qantas tickets, I've finally just received the points from my hotel stays at the beginning of December after I had to lodge claims for those, and I'm expecting that I am going to have to lodge claims for about five more hotel stays when I get home. Sometimes I feel like I AM the Qantas IT department!

QF Hotel stays take exactly 4 wks after checkout to post.

 

[RSD]

QF Hotel stays take exactly 4 wks after checkout to post.

I wish - on Thursday - after multiple emails and escalations - I finally received the points from my stays in early December in China and HK.

 

[ramboflyer]

I've had several emails telling me a connecting flight I have booked in May has had a time change. Looking in my FF account and talking to someone at Qantas a couple of weeks ago the flights are in fact unchanged. What has changed is the first leg has had a flight number change.

I was told on the phone the e-ticket itinerary would be re-sent soon but it hasn't arrived yet.

I'm wondering if a new e-ticket is in fact needed for a simple flight number change when everything else is unchanged?

 

[bussyboy]

Regarding the recent Qantas Website Error Codes (And How to Avoid Them) story pointing here - if you want to book more than 6 flight segments, what's the best approach to getting it booked? Split bookings? Book your first 6 segments online then call to add extra segments, or just phone up?

Does the answer differ on status? I suspect a P1 would generally have no trouble over the phone, but someone with no status might struggle to find a good agent who can manage a complex booking

 

[RSD]

An observation made over the last few days (and YMMV) - I'm getting far less QF website errors when using Microsoft Edge instead of Google Chrome - especially far less of the 500 error.

 

[DC3]

… might struggle to find a good agent who can manage a complex booking

Manila is waiting for the call

 

[N860CR]

Please review the following items

• Qantas.com flight search error: We are unable to confirm the fare for the flights you have selected from the airlines we search. Please cancel these segments and choose a different fare or flights and resubmit your confirmation request. (15012 - 1009)

I'm trying to book a OneWorld Award online and don't have the energy for the call centre tonight! All the flights are available (confirmed on BA), I'm only thinking there could be a married segment issue with CX. It's QF SYD-HKG then CX HKG-BKK. Does married segments usually cause a problem with two carriers?

 

[Mattg]

I tried to redeem a gift voucher today. Went to the Qantas website, selected the flight I wanted and then got an error message (3006).



So, I called Qantas and got this simple one-way flight booked over the phone. Took about 20 minutes.

Then tried to select a seat and got these messages simultaneously:




Unfortunately, my e-ticket never arrived so I guess I'll have to follow that up as well. *Sigh.*

 

[Jack_OC]

Has anyone ever had SCs post but their SC balance remain unchanged?

This has just happened to me. I flew on Sunday on DSC booking. The standard amount of SCs posted straight away and my SC balance updated correctly. Then last night the double SCs posted, which is all very normal (I usually find it takes 24-48 hours for them to post) - but my SC balance has still not changed to reflect the double SCs. I don’t recall anything like this ever happening before.

It’s not a trivial matter as it’s 125 SCs and I’m chasing P1.

 

[RSD]

Has anyone ever had SCs post but their SC balance remain unchanged?

This has just happened to me. I flew on Sunday on DSC booking. The standard amount of SCs posted straight away and my SC balance updated correctly. Then last night the double SCs posted, which is all very normal (I usually find it takes 24-48 hours for them to post) - but my SC balance has still not changed to reflect the double SCs. I don’t recall anything like this ever happening before.

It’s not a trivial matter as it’s 125 SCs and I’m chasing P1.

Yes I've had that before - give it 24-48 hours and it should sort itself out.

 

[CMA222]

Had a staff member register for DSC (with my encouragement) as they will travel enough to move them to Silver. No big deal but better than being Nobody. They did the registration on-line three times and three times it said "Congratulations you are registered and will shorty receive a confirmation email" but three times no email arrived. Checked their email in their QF profile - all good. Emailed QF Business portal and asked what is going on and they said call QF FF and ask ! As a bronze the staff member waited on the phone for 50 minutes before being told "your email is invalid" despite it receiving all QF communications. QF eventually supplied a reference as confirmation of registration. QF make it so easy to be a loyal customer - not !!

 

[DejaBrew]

Had a staff member register for DSC (with my encouragement) as they will travel enough to move them to Silver. No big deal but better than being Nobody. They did the registration on-line three times and three times it said "Congratulations you are registered and will shorty receive a confirmation email" but three times no email arrived. Checked their email in their QF profile - all good. Emailed QF Business portal and asked what is going on and they said call QF FF and ask ! As a bronze the staff member waited on the phone for 50 minutes before being told "your email is invalid" despite it receiving all QF communications. QF eventually supplied a reference as confirmation of registration. QF make it so easy to be a loyal customer - not !!

This is one of the reasons I will typically screenshot the confirmation screen when registering for such promos.

 

[CMA222]

This is one of the reasons I will typically screenshot the confirmation screen when registering for such promos.

The staff member did take a photo of the screen as was not sure how to do a screen shot. Even as a Bronze they knew to not trust anything QF says on a screen and retain evidence of the QF system message.

 

[Jack_OC]

Yes I've had that before - give it 24-48 hours and it should sort itself out.

It did indeed sort itself out! Thanks

 

[Hadun]

Does anyone reckon Qantas will ever add this ⇋ switch/alternate airport city arrow on their search pages?