The definitive thread on Qantas IT gripes

[encryptededdy]

The seat (5A) you booked shows in MMB but then you check in and find yourself given a boarding pass with a worse (coughty middle seat 5F). Call QFF and premium line says no you are def in 5A even though boarding pass says 5F.

I think this may not be exclusive to QF. Once it's under airport control I don't believe seat selections are synced back to the booking engine. Of course, the premium line ought to know this.

 

[Lynda2475]

I think this may not be exclusive to QF. Once it's under airport control I don't believe seat selections are synced back to the booking engine. Of course, the premium line ought to know this.

But surely they should know why it was changed to a cough seat?

And should be able to put me through to someone who can put me back in my seat and move the interloper to the coughpy middle seat.

 

[sudoer]

You select a seat when booking > 6 month before flight departure.

The seat (5A) you booked shows in MMB but then you check in and find yourself given a boarding pass with a worse (coughty middle seat 5F). Call QFF and premium line says no you are def in 5A even though boarding pass says 5F.

Had a similar scenario a few months ago on QF2 LHR-SYD. I moved myself from 13A to 11A (A380 bulkhead window but not a bassinet) at T-80 when it opened.

BPs printed... 14A for LHR-SIN then 28D (last row middle seat) for SIN-SYD - despite MMB still showing 11A for both legs.

Raised a bit of a stink and it definitely helped that MMB still showed my seat selection. Check-in agents and station manager couldn't tell me why I'd been moved and said it was probably an equipment issue. They backtracked once I questioned whether the seat was showing as blocked or occupied on their end (ExpertFlyer showed it was occupied)

The station manager made some calls and got me back into 11A for the LHR-SIN leg, but couldn't do the same for SIN-SYD because it wasn't under their control apparently.

Frustrating to go from the first to the last row of the cabin on a relatively short overnight flight where that difference is likely to mean 30-45 minutes less sleep if you want a meal service.

 

[Lynda2475]

I will be raising this, although just got a message saying flight departure delayed 4 hours, so I don't know whether to go to airport 4 hours before the original departure time or the new one; wrt best shot of getting my seat back.

 

[SydneySwan]

Qantas not the only one having IT meltdowns. Awardwallet just reminded me to check in for my AY74 flight from HND to HEL tonight. I am sitting in the JAL Sakura Lounge at NRT having already checked in. Even CheckMyTrip knows AY74 goes from NRT!

 

[Guvner]

Received this helpful text message last week.



Only issue is it was received upon landing in MEL on QF772 which departed PER at 11am.
At least they tried, bless them.

 

[TheRealTMA]

Received this helpful text message last week.

View attachment 338226

Only issue is it was received upon landing in MEL on QF772 which departed PER at 11am.
At least they tried, bless them.

Efficiency is our goal. Often a home goal.

 

[CorporateFlyerMEL]

My current booking (through TA), not yet ticketed, is not showing in 'my bookings' on the web page, but is coming up on the app - previously it would appear in both places

 

[CorporateFlyerMEL]

My current booking (through TA), not yet ticketed, is not showing in 'my bookings' on the web page, but is coming up on the app - previously it would appear in both places

Also, my QP membership has been generously extended for my yet to be born great grandchildren...

QANTAS CLUB MEMBER
Your membership expires Monday 31 August 2122

 

[tdimdad]

My current booking (through TA), not yet ticketed, is not showing in 'my bookings' on the web page, but is coming up on the app - previously it would appear in both places

That happens with tickets sold by another airline than QF. A clear shortfall in how the website queries the data because the record is there and visible through a different user interface.

 

[docjames]

You select a seat when booking > 6 month before flight departure.

The seat (5A) you booked shows in MMB but then you check in and find yourself given a boarding pass with a worse (coughty middle seat 5F). Call QFF and premium line says no you are def in 5A even though boarding pass says 5F.

Arggh

Happened to me on QF10 - Long allocated 5K, checked in in BCN and 3F allocated.

Lounge at LHR about to change LHR-PER back to 5K, but PER-MEL to 4K (which was fine by me).

No idea what caused the gremlin - lounge staff acknowledged “someone (in Sydney!) changed something they shouldn’t have” - at least a fairly honest answer (rather than blaming “operational requirements”, broken seat or some other rubbish).

 

[CorporateFlyerMEL]

That happens with tickets sold by another airline than QF. A clear shortfall in how the website queries the data because the record is there and visible through a different user interface.

are QF flights

 

[kpro]

I came across a well written blog post tonight by Simon Hackett, the ex-CEO and ex-board member of Internode and NBN respectively. Couldn't help but chuckle a bit to read his thoughts on a number of QF issues he faced as a potential non avgeek.

• Priority baggage not arriving with priority.
• Involuntary downgrade from domestic J to Y.
• Scans of boarding passes required for support ticket.
• IT system issues with support reference number.
• Issue with account locked out.
• Issue with "details we hold for you are either incomplete or invalid".
• Getting a refund for a flight credit.

But hey, at least as a somewhat prominent person, his blog post caught the attention of the executive relations team over at Qantas.

 

[CaptJCool]

Loved the blog

There’s so much more QF could do to rectify their back end
I suspect much of it quite cheaply

But that would require someone to bother

And look how much $$$$ we’re making without it !!

 

[shaun_b]

Has anyone experienced continuous issues booking Qantas Hotels?

"Sorry, we couldn't complete your booking at this time.
We are unable to process your payment, and your booking has not been completed.
If you need further assistance, please visit our contact us page."

Tried all the usual things like different browser, cache clearing, even different CC details, and it's not the first time this has happened to me. I've sent an email to support which goes unanswered for weeks. Seems to happen regardless of what hotel i book or what day.

For reference i'm trying to book while logged in my QF account.

In case anyone has the above problem that I had. Nothing wrong with my details, but it was the first time using a new CC (a QF card) with Qantas, and they had some (random?) block set up on it before I could call up and verify it was me using the card.

 

[RichardMEL]

Simon Hackett is an old school good operator. He knows his IT stuff. I joined Internode decades back after he set it up, as he was well known in the industry and he Knows. His. Stuff. I'm glad QF paid attention..

but as always none of these should be issues that so many face on a regular basis.

 

[Viper6]

Anyone know how to get around this?

An error has occurred in our central database. Please contact us for further information. (4002 [7597])

Qantas (Manila) are telling me Qantas are doing upgrades and to try again in an hour.

 

[encryptededdy]

Anyone know how to get around this?

An error has occurred in our central database. Please contact us for further information. (4002 [7597])

Qantas (Manila) are telling me Qantas are doing upgrades and to try again in an hour.

If it's multi-city then sometimes it means the system cannot price that specific combination of flights online, and the only resolution is to call in.

You can try changing some of your flights, but if you want that exact itinerary then I suspect you'll never be able to price it online.

One trick could be to try enter it into Google Flights and see if it gives you the option to book through Qantas.

 

[flyingfan]

Minor things but I was already in an F seat with J service on QF35 (where AFAIK F wasn't being sold), yet get the below email spruiking an upgrade for cash or points.

And in the booking itself, two of the four tiles below are about upgrading. Again, am already booked in the highest cabins. Would it be difficult to code so this don't appear when the pax has already/can't be further upgraded?

 

[shaun_b]

Has anyone had issues changing just one leg of a return trip before?

I selected just the return leg of a flight to change, but apparently I have to change both legs? No other information given.

Please review the following items

• There was an issue while changing only one bound. You have to change both bounds.