The definitive thread on Qantas IT gripes

[encryptededdy]

I suppose this is less Qantas IT and more their ticketing / fare structures, but why does this work this way



I don't really understand how you can be ticketed in "First Saver" and yet have all segments in Business. Also it costs more than to actually fly in F.

 

[CaptJCool]

I suppose this is less Qantas IT and more their ticketing / fare structures, but why does this work this way


I don't really understand how you can be ticketed in "First Saver" and yet have all segments in Business. Also it costs more than to actually fly in F.

yes, its a mad set-up - getting us all acclimatised for Project Sunrise where there will be higher fares and No F

I've seen worse on days of major events where Y Flexi fares are higher than J

that said, how good is it you can fly to Auckland then fly back to Sydney straight onto London for cheaper than just flying from Sydney!!

How good is Qantas? Fly more to pay less

 

[AustraliaPoochie]

Its all about $.
They could sell J all the way from AKL to LHR, but then, the service from MEL/SYD to LHR is in F/subclass of F, so its all to cover their $.
As we know, there is no F on AKL - MEL/SYD, but they can sell the tix as F just because the continuation of the service is in F from Aust - LHR.
I have not had a look at the difference (separate PNR) in price if AKL - MEL/SYD fares, is in J and then MEL/SYD - LHR in F, but it would probably be more expensive.
So by them putting F all the way, they get your money, you get a bit of a lower service AKL - MEL/SYD, but then you have a through transit experience in MEL/SYD, and probably have your bags tagged through direct, and the timing of the arr of the flight from AKL - MEL/SYD would be tied in as close as the dep for the flight from MEL/SYD to LHR.
I can see the benefit to QF doing it this way.
If by separate PNR, your bags would probably be able to be tagged as straight through, but your arr time in MEL/SYD might be hours apart from your dep from MEL/SYD to LHR via SIN, before "project sunrise" starts of course.

 

[aussiekid]

Same search performed twice within minutes of each other.
View attachment 334448
View attachment 334449
Then I shifted the search date forward by two days and got this
View attachment 334451

So at least 3 unique result sets, from searches for the same dates made within a few minutes of each other, logged into the same FF account.

I've been doing the same snooping this week and after a handful of times it's "404'd me out", wait like 15-20 mins and repeat. Definately noticed one search only showed me eco/prem despite it all selected. They need to hire better back end developers.

 

[AustraliaPoochie]

If doing the SYD routing, that is a very long time to spend in the SYD F lounge!

 

[CaptJCool]

If doing the SYD routing, that is a very long time to spend in the SYD F lounge!

yes please!@ 12 hours

that's a fair few bottles of Champagne! ! !
and those fairy floss desserts mmmmm

which begs the question?

what's the longest time someone has spent in the Flounge?

before all day check-in, probably barely 3 hours plus any time for flight delays - i think for me that was about 4 hours when inbound from the USA transferring onto the "domestic leg" of the QF81 flight that left late - and with an OPUP to boot (there were a pile of Unis students on that flight that day heading to the University Games (sports carnival))

 

[ChrisMars]

I have done a full day working remotly from SYD F lounge once.
CBR SYD, early morning (so no issue with luggage), taking the last flight to AKL.
The tricky bit was the passport control, it failed as the flight was not "open" yet. The agent had to make a call then it was ok.

 

[Guvner]

They need to hire better back end developers.

Better testers.

 

[SydneySwan]

Better testers.

I have corrected it for you.

 

[sudoer]

I have corrected it for you.

I think it was a pun on beta testers?

 

[SydneySwan]

I thought it was suggesting the current testers were not much good. Most of Qantas tech shows little evidence of user testing.

 

[shaun_b]

Has anyone experienced continuous issues booking Qantas Hotels?

"Sorry, we couldn't complete your booking at this time.
We are unable to process your payment, and your booking has not been completed.
If you need further assistance, please visit our contact us page."

Tried all the usual things like different browser, cache clearing, even different CC details, and it's not the first time this has happened to me. I've sent an email to support which goes unanswered for weeks. Seems to happen regardless of what hotel i book or what day.

For reference i'm trying to book while logged in my QF account.

 

[SydneySwan]

Has anyone experienced continuous issues booking Qantas Hotels?

"Sorry, we couldn't complete your booking at this time.
We are unable to process your payment, and your booking has not been completed.
If you need further assistance, please visit our contact us page."

Tried all the usual things like different browser, cache clearing, even different CC details, and it's not the first time this has happened to me. I've sent an email to support which goes unanswered for weeks. Seems to happen regardless of what hotel i book or what day.

For reference i'm trying to book while logged in my QF account.

I had no problem making a booking whilst signed into my account last night.

 

[TheInsider]

Has anyone experienced continuous issues booking Qantas Hotels?

"Sorry, we couldn't complete your booking at this time.
We are unable to process your payment, and your booking has not been completed.
If you need further assistance, please visit our contact us page."

Tried all the usual things like different browser, cache clearing, even different CC details, and it's not the first time this has happened to me. I've sent an email to support which goes unanswered for weeks. Seems to happen regardless of what hotel i book or what day.

For reference i'm trying to book while logged in my QF account.

If it says payment, then it would be something with the payment then most likely.

 

[shaun_b]

If it says payment, then it would be something with the payment then most likely.

I am trying to use a Qantas Hotels voucher on the booking, which I've just received and never used before. I wouldn't expect that to stuff things up as ive enountered this error before not using vouchers.

 

[Assassin]

Just logged into my FF account (my anniversary is 30 June). Only my one hotel booking showing, none of my flight bookings. Tried to buy some stuff from Qantas wine - the purchase errors out on the last screen.

 

[Lynda2475]

Activity filter isn't working correctly. If I select this frequent flyer year, it shows activity from June 1 2023, but my ff year started 1August 2022 and finishes 31st July2023. Have to use the last 12 months to correctly see all earn.

 

[pagingjoan]

Activity filter isn't working correctly. If I select this frequent flyer year, it shows activity from June 1 2023, but my ff year started 1August 2022 and finishes 31st July2023. Have to use the last 12 months to correctly see all earn.

Working fine for my account.

 

[Guvner]

I thought it was suggesting the current testers were not much good. Most of Qantas tech shows little evidence of user testing.

This.

 

[wandering_fred]

I thought it was suggesting the current testers were not much good. Most of Qantas tech shows little evidence of user testing.

On the contrary, the reports on this thread indicate that AFF members are supplying massive amounts of user testing. At a higher level of expertise than QF could ever hope to hire.
But these testers tend to go wandering
Fred