Sydney man’s flight nightmare | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Sydney man’s flight nightmare

Status
Not open for further replies.

rock86

Established Member
Joined
Jul 18, 2017
Messages
1,147
While you can understand delays happen, that whole situation quite frankly is a joke - being stuck on a grounded plane for 12+ hours when there is a terminal right outside and getting barely any food, well I would be quite filthy as well.

The only thing I'll add is that news.com.au is obviously trying to go the emotive route about the family missing xmas day, this I do not feel sorry for. You as a traveller must be aware that delays happen with every airline, so if you want to get to your destination by a certain time you have to factor in for possible unexpected delays which occur regularly. Travelling at peak periods plus UK winter can easily result in delays, so if you want to make xmas day organise your flights so that you're scheduled to arrival earlier then xmas eve.
 

mannej

Senior Member
Joined
Mar 16, 2009
Messages
9,747
While you can understand delays happen, that whole situation quite frankly is a joke - being stuck on a grounded plane for 12+ hours when there is a terminal right outside and getting barely any food, well I would be quite filthy as well.

The only thing I'll add is that news.com.au is obviously trying to go the emotive route about the family missing xmas day, this I do not feel sorry for. You as a traveller must be aware that delays happen with every airline, so if you want to get to your destination by a certain time you have to factor in for possible unexpected delays which occur regularly. Travelling at peak periods plus UK winter can easily result in delays, so if you want to make xmas day organise your flights so that you're scheduled to arrival earlier then xmas eve.
Was the Terminal open, were the appropriate staff at the terminal etc, plenty of factors to look at
 

rock86

Established Member
Joined
Jul 18, 2017
Messages
1,147
Was the Terminal open, were the appropriate staff at the terminal etc, plenty of factors to look at
So you'd be happy being stuck on that plane for 12+ hours then with hardly any food & drink, ok.
 

mannej

Senior Member
Joined
Mar 16, 2009
Messages
9,747
So you'd be happy being stuck on that plane for 12+ hours then with hardly any food & drink, ok.
Never said I’d be happy, just pointing out that just because there is a terminal next to the plane doesn’t mean access to that terminal is easy.

I am fairly sure JB discussed the limitations and issues of the airport in question
 

rock86

Established Member
Joined
Jul 18, 2017
Messages
1,147
Never said I’d be happy, just pointing out that just because there is a terminal next to the plane doesn’t mean access to that terminal is easy.

I am fairly sure JB discussed the limitations and issues of the airport in question
Fair enough, point taken.

On the face of it though, this seems like a fairly extreme delay and you would think QF would be a bit more apologetic.
 

GPH

Senior Member
Joined
Dec 30, 2011
Messages
5,283
Flights
My Map
I think there needed to be a more dynamic response from qf. Flight vouchers maybe? Some kind of apology and a meaningful compensation would have defused a lot of the anger.
 

Happy Trails

Established Member
Joined
Jun 8, 2010
Messages
2,430
Fair enough, point taken.

On the face of it though, this seems like a fairly extreme delay and you would think QF would be a bit more apologetic.
That's the thing. I can understand the evolving delay and shortcomings, but it would have been so easy for QF to chuck some compensatory points or vouchers to the affected pax instead of stonewalling.
Maybe they don't want to set a precedent.

Edit: just noticed GPH's similar response above.
 
Joined
Apr 27, 2005
Messages
20,239
Never said I’d be happy, just pointing out that just because there is a terminal next to the plane doesn’t mean access to that terminal is easy.

I am fairly sure JB discussed the limitations and issues of the airport in question
He did. But that doesn't explain why only QF and AF went there. And AF's pax were off the plane within a couple hours and on their way to DXB. Without an explanation it isn't easy for people to understand how one airline can manage a situation but the other doesn't.
 

rock86

Established Member
Joined
Jul 18, 2017
Messages
1,147
He did. But that doesn't explain why only QF and AF went there. And AF's pax were off the plane within a couple hours and on their way to DXB. Without an explanation it isn't easy for people to understand how one airline can manage a situation but the other doesn't.
Agreed, on google maps it is 150km on road from Dubai. Is there a reason that QF could not have organised buses, rather then having their pax wait for over 12 hours for the fog to clear plus plane to be fixed! Now I know there a few more pax on board an A380 then a Dash 8 & there are immigration issues with international flights, but if there's a cancellation at Wellcamp buses are organised and passengers transported to Brisbane to board alternatives flights which is a similar distance we are talking about here.

I could be way off the mark here so if I am put it down to being completely naive about aviation procedures.
 
Status
Not open for further replies.
Top