Sydney lounge - I’m upset

[DC3]

It’s never occurred to me to check-in at a lounge rather than on-line. Is there an advantage in that?

 

[leon_rex]

Whilst the lounge dragon was unhelpful, it was an entirely avoidable situation.

I feel like the point is being missed here. I stated quite clearly in the original post that it was an avoidable situation and my fault. However, I paid full fare for a J ticket. Not points, not an upgrade. I can arrive at the airport late and be put onto the next flight; that’s fine. My contention is that as a passenger choosing to pay for the highest class of ticket with all the corollary benefits I should not be deliberately treated like a mug by someone who is in a position to directly help me. Service with a smile always trumps being glum and taciturn. I guess I’ll just vote with my feet and go back to T3.

Post automatically merged: Oct 21, 2024

I'm more impressed that you were late, managed to park the car - go through security, into the lounge - back out, and through security again - and still make your flight.

Well done.

But, I would strongly consider familiarizing yourself with online check-in in order to prevent scenarios such as this.

Thank you it was a Herculean effort if I do say so myself. Thankfully I had a T-shirt in my little dilly bag to mop the perspiration off when I took my seat.

 

[leon_rex]

It’s never occurred to me to check-in at a lounge rather than on-line. Is there an advantage in that.

I dunno. It’s just something I’ve always done. The QANTAS lounge queens also have supernatural abilities and often will bump you up if you ask them if J is full and you’re on full flex.

 

[Lynda2475]

But checking in online as a form of security doesn't then prevent you from making requests of the lounge dragons given you didnt have checked luggage. Seems like an unnecessary risk to me.

IME flying forward in J on QF at least can be difficult given any unsold seats have usually been processed as points upgrades well ahead of any weather delays etc. Doing so in whY usually accommodated no issue (except maybe having to sit further towards the back).

 

[eagleinsydney]

Hey guys,

I have a full fare J ticket booked SYD-BNE-DRW this morning. Left Sydney 0700 and currently in BNE.

I live 100km from the airport and I got a flat tyre driving in today & missed check in. My fault, absolutely.

I finally get to Mascot and park up, and figure it would be quicker to go to the Lounge than the Service Desk and get help there. So I brave security and rock up at the Lounge at c. 6.33am.

I show the lady at the Lounge my ID and apologise and ask if she can check me in as I have no checked luggage. She says no, the aircraft is almost fully boarded (they started early) and I need to go back out through security and to the Service Desk.

After being helped by a couple of wonderful ladies out there they call the gate, send me through security again and I get to the AC at 6.49am. Sixteen minutes of stress, a run to Gate 45 and p*ing off everyone in line ahead of me. The ladies asked why the woman in the Lounge didn’t help me. I checked at BNE and they told me she absolutely could have checked me in without my having to go back outside.

Also, I was very polite and apologetic at the Sydney Lounge but the lady there was totally dismissive and didn’t want to know me at all.

I’m reaching out to any Virgin experts to find out whether this is normal service. I had to have a glass of bubbles on board to calm down.

they are SO rude in Sydney Virgin lounge customer service is something they know NOTHING about I have experienced this MANY times even as a Platinum flyer. Brisbane isn't much better either.

 

[DC3]

they are SO rude in Sydney Virgin lounge customer service is something they know NOTHING about I have experienced this MANY times even as a Platinum flyer. Brisbane isn't much better either.

Welcome to AFF

 

[DC3]

I had to have a glass of bubbles on board to calm down.

I hope that it was the good stuff