- Mar 6, 2006
@Mattg @support Can we just consolidate the Qantas rants into a single thread? We've now got quite a few overlapping threads of the same content.
There are now almost 2,000 posts in the Qantas Call Centre Long Wait Times thread, and it seems almost daily there are new threads popping up on AFF with people sharing their nightmares of trying and failing to get basic customer service from Qantas. I met with some friends yesterday in the...
My understanding (from unofficial sources) is that there is a pool of priority phone numbers that airport staff give to passengers which rotates every few weeks. I will attempt to publish the currently active number(s) in this post: 1300 659 161 1300 025 396 1300 659 116 1300 025 390 1300 024...
As Qantas continues to outsource its contact centres, with more and more calls being answered in Manila & Cape Town, myself and many others have noticed a severe deterioration in the quality of the service provided. It's become so bad, in fact, that I've decided not to re-qualify for Qantas...
Don't forget that there is the free "T" bus service operating externally between terminals. And in another unwavering gesture of customer service, Qantas also operate an internal transfer service between Dom (gate15) and INT..........except there is no service between 1030 and 1330due to the...
Spare a Thought for the Poor Qantas Contact Centre Staff is an article written by AFF editorial staff: https://www.australianfrequentflyer.com.au/spare-a-thought-qantas-contact-centre-staff/ You can leave a comment or discuss this topic below.
Qantas “Enhances” Call Centre Experience at the Airport is an article written by AFF editorial staff: https://www.australianfrequentflyer.com.au/qantas-enhances-airport-call-centre-experience/ You can leave a comment or discuss this topic below.
Jetstar Has Better Customer Service Than Qantas is an article written by AFF editorial staff: https://www.australianfrequentflyer.com.au/jetstar-better-service-than-qantas/ You can leave a comment or discuss this topic below.