It's Time To Address The Elephant.........oops !!.....The Kangaroo in the Room.

[Mr Bill]

Don't forget that there is the free "T" bus service operating externally between terminals. And in another unwavering gesture of customer service, Qantas also operate an internal transfer service between Dom (gate15) and INT..........except there is no service between 1030 and 1330due to the fact that there are no QF red tail international services operating at that time. Pax off QF codes shares and international pax joining QF domestic flights are also given the flick. (note this was the case on my return from Fiji on QF/FJ flight on 24 March.... I hope the situation has since been resolved!!

 

[pauly7]

Assume this is referring to SYD.

From a business perspective it does not make sense. QF would not want to make it easy for its pax to transfer to VA or JQ.

Between 2/3 and 1. It’s a long way. It would ideally require an underground train much like in DEN - they are happy making $$$ and pocketing it OS tax minimised rather than burying it in the ground

Sydney Airport has (had?) much bigger plans afoot than an underground train or tunnel… will be interesting to see if they ever eventuate.

 

[jase05]

Sydney Airport has (had?) much bigger plans afoot than an underground train or tunnel… will be interesting to see if they ever eventuate.

Hopefully SWZ is a lot better experience for passengers

 

[OATEK]

As far as I can see, QAN is in absolute financial strife. They have sold off everything they could find buyers for, mortgaged what was left to the hilt: and still they can't pay their bills on time - how long are people waiting for legitimate refunds these days?
....

My latest refund took <10 days. A lot better than the cruise line that took about 21 months.

Sydney airport has grown like topsy, and would require a very creative business case to invest in sophisticated internal International to Domestic terminal transfers.

QF is much like Telstra, still somewhere between the government owned and the publicly owned entity, with both very strong on arguing that their services are inherently superior (eg biggest network, most reliable etc), and that comes at a higher cost.

The reality is that neither organisation is nimble, unable to change quickly, and too often resting on their laurels (whether deserved or otherwise).

But I do not condemn them. I have in the past contracted heavily with Telstra for their services, and fly with QF when it suits me (as it did recently by allowing me to avoid a third country and some potential complications for the UK trip).

But the elephant in the room is that QF and Australia sits at the end of the world (as I was recently told repeatedly in the UK and Ireland), and does not have any of the natural advantages of SQ or CX with their hub sites and direct access to just about any destination, and yet the latter (CX) may not be long for the market place.

There is a lot to play out in the aviation world post-covid, but it is more the Leopard in the room and asking it to change its spots than an elephant.

 

[Quickstatus]

does not have any of the natural advantages

So how does QF differentiate themselves?

 

[MEL_Traveller]

So how does QF differentiate themselves?

safety. national pride. and double status credit promotions.

not long before covid you had the ridiculous situation where QF’s competitors were offering quadruple daily frequencies, on new aircraft, with full flat beds… compared to QF’s single flight with angled beds in business class.

On paper, QF should have gone the way of the dodo. But somehow… I think a mix of the three elements above… they made billion dollar profits.

 

[Quickstatus]

somehow

Has been deftly run for sure and seen many pretenders off in the process.
I think that the current brouhaha is nothing more than a storm in a teacup. Demand is up, lack of excess capacity and a cashed up travelling public who apparently can’t pay for their own fuel . The odd Mea culpa and some specials here /DSC for the status wannabes and the travelling public will have short memories - almost like the flashing blue pen in MiB

 

[jakeseven7]

I know a couple of them really well and they are very good at their job but they do admit there are a couple of cowboys amongst the group and that most of the bizarre procedures are directives from management who are notoriously difficult to deal with.

Interesting. There are a couple there (both genders) that could do with a nice sea change or personality transplant.

I think one may well be related to the Launceston ‘TSA’ - who took great offence to a lethal umbrella being carried on by a grandma once .

I suppose every airport will have its odd baggage screening person… but certainly in general I’ve found Adelaide to be the most… weird.

 

[stm1sydney]

Perhaps Centrelink?

Well, to be fair, Centrelink is not a business, it is an agency which doles out free money to all and sundry. So demand will always exceed supply, and a fair percentage of their clients would be entitled pr*cks.

 

[AustraliaPoochie]

Do the domestic security "crew" have to ask, oh, and where are you going today?
Haven't flown in 1.5 years, so don't know about the process at ADL airport of late.
After all, for ADL, there is the specific international screening for international flights later on.
I just always tell the truth, but always wonder why the domestic side will ask the question.
And yes, I always seem to get pinged for the "bomb" residue test, lately in a group, when they pick 5 and I am the "most unlucky" one to get it.
Sorry for extending the threadjack.

 

[get me outta here]

Isn’t there the internal bus or has it bitten the dust?

On the latter, it's because T1 is on the opposite side of the airfield.

 

[AustraliaPoochie]

For Get me outta here, if as I get/understand it, that QF have closed their QFi to QFd checkin facility at T1, and thus the security screening at SYD T1. (for T1 to T3 processing only, I mean), then the QF transfer bus from T1 to T3 would have to use the public road aka Airport Dr, as does Tbus, drop pax off outside the terminal at T3, can't be inside the T3 QFd gate 15 anymore.
Going the other way, T3 to T1, the bus would still use the secure domestic road, as a person will still have to do international screening at T1.

 

[Mr Bill]

When it's operating, the QF transfer bus between Domestic and International terminals uses the internal airport perimeter road...... not the external public roads that the T buses use.

 

[AustraliaPoochie]

I was talking about the other way round, from now, looking into the future.
From Int to Dom at SYD.
Dom - Int, yes, internal road still.
Other way, has to be public road.

 

[get me outta here]

Unless it has changed since 2019 that bus runs in both directions, was my experience.
Land at international collect bag go through the procedures, walk around to domestic flight check-in, check bag go down to the bus.

I was talking about the other way round, from now, looking into the future.
From Int to Dom at SYD.
Dom - Int, yes, internal road still.
Other way, has to be public road.

 

[get me outta here]

Transfer Between Terminals Sydney Airport

Information about transfer between terminals at Sydney Kingsford Smith Airport (SYD)

www.sydney-airport.net

I was talking about the other way round, from now, looking into the future.
From Int to Dom at SYD.
Dom - Int, yes, internal road still.
Other way, has to be public road.

 

[Mr Bill]

When it's operating, the QF transfer bus between Domestic and International terminals uses the internal airport perimeter road...... not the external public roads that the T buses use

 

[AustraliaPoochie]

If/when they remove the infrastructure at T1 QFi to QFd locale, the bus will have to use the public road for T1 to T3, and you do dom security screening at T3, not at T1 as it now, and ending soon.

 

[Mr Bill]

Sorry Poochie....... I much be having a senior moment...... but I don't understand what you mean?
BTW....... I think my original thought here was basically about the diminishing lack of customer support that Qantas provides to its customers. Despite being a "newbie" here, I find it interesting how easy my intended message has been diverted, or as one contributor described "hijacked". There have been a few messages that suggested that Qantas passengers only deserve the level of customer service commensurate with the fare they pay......fair comment but not an agreed position Pleasingly, many have agreed with my sentiment and provided constructive comments and more often than not backed up with personal experiences. However, various unrelated comments have covered such areas as US business class lounges, tunnels underneath Sydney airport and airport security services.
Perhaps we have reached a point where this thread should be closed....... but that's justa "newbie" observation. Cheers!

Post automatically merged: Apr 10, 2022

Sorry Poochie....... I much be having a senior moment...... but I don't understand what you mean?
BTW....... I think my original thought here was basically about the diminishing lack of customer support that Qantas provides to its customers. Somewhere along the way. Despite being a "newbie" here, I find it interesting how easy my intended message has been diverted. There have been a few messages that suggested that Qantas passengers on

 

[MEL_Traveller]

Sorry Poochie....... I much be having a senior moment...... but I don't understand what you mean?
BTW....... I think my original thought here was basically about the diminishing lack of customer support that Qantas provides to its customers. Despite being a "newbie" here, I find it interesting how easy my intended message has been diverted, or as one contributor described "hijacked". There have been a few messages that suggested that Qantas passengers only deserve the level of customer service commensurate with the fare they pay......fair comment but not an agreed position Pleasingly, many have agreed with my sentiment and provided constructive comments and more often than not backed up with personal experiences. However, various unrelated comments have covered such areas as US business class lounges, tunnels underneath Sydney airport and airport security services.
Perhaps we have reached a point where this thread should be closed....... but that's justa "newbie" observation. Cheers!

Post automatically merged: Apr 10, 2022

Sorry Poochie....... I much be having a senior moment...... but I don't understand what you mean?
BTW....... I think my original thought here was basically about the diminishing lack of customer support that Qantas provides to its customers. Somewhere along the way. Despite being a "newbie" here, I find it interesting how easy my intended message has been diverted. There have been a few messages that suggested that Qantas passengers on

I think it might be the other way around? customer service is based on status, not fare paid! You can drop $8k on a single ticket to the USA and get no recognition. But fly 100 economy trips for $89 - with little or no margin - but get all the benefits.