Unfortunately calling them didn’t work, ended up having to wait for the internal credit team to approve it which took exactly 5 business days.
Here’s another DP of my latest Amex GT experience as a newbie without an SSN/ITIN (for context, I am actually moving to the U.S. in the coming months and wanted to start building my credit history ASAP).
1. Reactivated my old HSBC Australia account (took weeks after mailing in the account reactivation form and multiple phone calls chasing up).
2. Instantly converted my account to Premier status by walking into a branch and showing my payslips demonstrating that I can meet the monthly $9k deposit.
3. Applied for the U.S. premier bank account online on the same day. Was approved after one week of back and forth emails with the U.S. account opening team (had to show them my U.S. employment contract). Made my first deposit via Wise which settled overnight.
4. Updated my address to a family member’s house in the U.S. Waited one month for a bank statement to be generated that can be used as proof of us address. Also got approved for the HSBC US premier credit card as a foreigner at the same time which was a plus.
5. Got a US phone number via Talkatone.
6. Applied for an Amex card online via GT with my passport details and they asked for proof of US address. Unfortunately HSBC doesn’t do 3 way address verification calls anymore so had to upload my bank statement online.
7. Finally approved after a week of submitting my documents.