Strange point crediting

[oz_mark]

Just looking at my points for the last months, seems some shenanigans going on with Amex. Some of my transactions have 1 point per dollar, others have the normal 1 point + 0.5 point platinum bonus. Seems to have started around the time they applied a $100 credit to the account (and took out points, put them back in, did some credit and debit adjustments).

Strange.

 

[serfty]

This has been noted before with credits - there's another threasd somewhere here on it.

Iit generally all works out in the long run.

 

[oz_mark]

This has been noted before with credits - there's another threasd somewhere here on it.

Iit generally all works out in the long run.

But there was no actual credit (aside from a amex generated promotion credit, and them sorting their own cough out)

Since then each second transaction has come through with 0 bonus points. There is nothing to actually correct.


[TABLE="class: dataTable, width: 100%"]
[TR="class: rowEven imgCol"]
[TD="class: date"]09/01/2012
[/TD]
[TD="class: desc"]Transaction
[/TD]
[TD="class: charge"]$14.xx
[/TD]
[TD="class: basepts"] 14

[/TD]
[TD="class: bonuspts"]7[/TD]
[TD="class: totalpts"]21[/TD]
[/TR]
[TR="class: imgCol"]
[TD="class: date"]08/01/2012[/TD]
[TD="class: desc"]Transaction
[/TD]
[TD="class: charge"]$40.xx
[/TD]
[TD="class: basepts"] 40 [/TD]
[TD="class: bonuspts"]0[/TD]
[TD="class: totalpts"]40[/TD]
[/TR]
[TR="class: rowEven imgCol"]
[TD="class: date"]08/01/2012[/TD]
[TD="class: desc"]Transaction
[/TD]
[TD="class: charge"]$33.xx
[/TD]
[TD="class: basepts"] 33

[/TD]
[TD="class: bonuspts"]17[/TD]
[TD="class: totalpts"]50[/TD]
[/TR]
[TR="class: imgCol"]
[TD="class: date"]08/01/2012[/TD]
[TD="class: desc"]Transaction
[/TD]
[TD="class: charge"]$16.xx
[/TD]
[TD="class: basepts"] 16 [/TD]
[TD="class: bonuspts"]0[/TD]
[TD="class: totalpts"]16[/TD]
[/TR]
[TR="class: rowEven imgCol"]
[TD="class: date"]06/01/2012[/TD]
[TD="class: desc"]Transaction
[/TD]
[TD="class: charge"]$401.xx
[/TD]
[TD="class: basepts"] 401

[/TD]
[TD="class: bonuspts"]195[/TD]
[TD="class: totalpts"]596[/TD]
[/TR]
[TR="class: imgCol"]
[TD="class: date"]30/12/2011[/TD]
[TD="class: desc"][/TD]
[TD="class: charge"][/TD]
[TD="class: basepts"] 100 [/TD]
[TD="class: bonuspts"]0[/TD]
[TD="class: totalpts"]100[/TD]
[/TR]
[TR="class: rowEven"]
[TD="class: date"]25/12/2011[/TD]
[TD="class: desc"]CREDIT ADJUSTMENT[/TD]
[TD="class: charge"]-$100.00
[/TD]
[TD="class: basepts"] 0 [/TD]
[TD="class: bonuspts"]0[/TD]
[TD="class: totalpts"]0[/TD]
[/TR]
[TR="class: imgCol"]
[TD="class: date"]25/12/2011[/TD]
[TD="class: desc"]DEBIT ADJUSTMENT[/TD]
[TD="class: charge"]$100.00
[/TD]
[TD="class: basepts"] 0 [/TD]
[TD="class: bonuspts"]0[/TD]
[TD="class: totalpts"]0[/TD]
[/TR]
[TR="class: rowEven"]
[TD="class: date"]23/12/2011[/TD]
[TD="class: desc"]AMERICAN EXPRESS PROMOTION CREDIT[/TD]
[TD="class: charge"]-$100.00
[/TD]
[TD="class: basepts"] -100 [/TD]
[TD="class: bonuspts"]0[/TD]
[TD="class: totalpts"]-100[/TD]
[/TR]
[TR="class: imgCol"]
[TD="class: date"]23/12/2011[/TD]
[TD="class: desc"]Transaction
[/TD]
[TD="class: charge"]$40.xx
[/TD]
[TD="class: basepts"] 40

[/TD]
[TD="class: bonuspts"]20[/TD]
[TD="class: totalpts"]60[/TD]
[/TR]
[TR="class: rowEven"]
[TD="class: date"]23/12/2011[/TD]
[TD="class: desc"]Transaction
[/TD]
[TD="class: charge"]$34.xx
[/TD]
[TD="class: basepts"] 34 [/TD]
[TD="class: bonuspts"]0[/TD]
[TD="class: totalpts"]34[/TD]
[/TR]
[/TABLE]

 

[JOC469]

Give them a call or secure mail.

When I've had a credit put back on my card they take back the bonus points over the next few transactions.

 

[oz_mark]

Give them a call or secure mail.

When I've had a credit put back on my card they take back the bonus points over the next few transactions.

I've sent them a secure mail. The only credits on the account relate to a promotion, which I wouldn't have thought would cause points to be removed from the account.

 

[serfty]

Be interesting to see what happend/happens ...

 

[JOC469]

Looking at the breakdown you've had 100 base MR points deducted on 23/12, and whilst they have put back 100 base MR points on 30/12 the system deducted 50 bonus points - what it assumes would have been credited on the original $100 spend.

23/12 - 17 points
06/01 - 5 points
08/01 - 8 points
08/01 - 20 points
Total - 50 points

Should be an easy fix.

 

[oz_mark]

Should be an easy fix.

Strange they's deduct from every second transaction. IME, nothing is an easy fix at Amex.