Thanks for the advice, will use the contacts you provided.Perhaps contact the Qantas Frequent Flyer Service Centre for clarification/rectification. This team assist with membership enquires, profile changes, missing points etc. They're available on 13 11 31 7am-7pm Monday-Friday, or email firstname.lastname@example.org
Do not call the customer care team. They will end up referring you to the Qantas Frequent Flyer Service Centre.
I'm really not sure why you need to ring about this when this can be explained by the booking class. Only Y fare class earns as economy on international flights. Everything else is discount economy. If you booking was in BHKLM or V then you would earn as full economy on the domestic leg and discount economy on the international leg. This matches exactly the earning that you received and explains exactly the situation. So why waste your time and the call centre time by phoning when you just need to check the fare class of the booking to verify the situation?Thanks for the advice, will use the contacts you provided.
No. Its just a matter of reading the status credit table, which is clearly published here:
Thus quite easy that a ticket in the B, G, H, K, L, M fare classes would be counted as Economy for the Domestic leg, but Discount Economy for the International leg.+ For domestic flights within Australia, Qantas Discount Economy includes Red e-Deal (classes E, N, O, Q, S) fares, Qantas & Jetstar Any Seat Awards booked in X class, and fares booked in G class. For international flights, Qantas Discount Economy includes classes B, E, G, H, K, L, M, N, O, Q, S, and V, and Qantas & Jetstar Any Seat Awards booked in X class. For flights on Jetstar, Discount Economy includes travel on Starter Plus fares only.
You'll find that quite a few of the QF call center people are not as on top of the intricacies of the system as some here either.
It's not exactly that intricate. I don't expect anyone to know everything about the system, because I certainly don't know everything about the system. But that's why you have asked here. Someone has provided an explanation and the easiest way to check would be to look at the fare classes. That's all I'm saying.