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Status credit puzzle

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djd

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Apr 14, 2011
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I recently flew CNS SYD BKK. Why would I have been awarded more SCs for the CNS SYD sector than for the SYD BKK? Both sectors were on the same economy ticket, with a points upgrade to J for SYD BKK.
 

drron

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Sounds like it has become fairer and simpler a little early.
Anyway just enjoy Bangkok.I am.
 

puppysparkes

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Under the current earning table you should've been credited 40 SC for CNS - SYD, 60 SC for SYD - BKK. SC's earned under the new table should be 30 and 40 respectively. How many points were credited to your account?
 

Shan Man

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What was your booking class for each ticket?

If your CNS-SYD Ticket was Fully flexible Y which is 40SC and your BKK could have been Discount Economy, that was lucky enough to be eligible for an upgrade, which is 30SC.
 

mannej

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People, you are forgetting that some domestic economy fare classes post as economy, but the same fare class is discount economy for the international section. Whilst not having the specifics off the top of my head, this may be the case.

I am guessing it is a B fare or something similar at a punt?
 

djd

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under the current earning table you should've been credited 40 sc for cns - syd, 60 sc for syd - bkk. Sc's earned under the new table should be 30 and 40 respectively. How many points were credited to your account?

cns syd 40 sc, syd bkk 30 sc
 

puppysparkes

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Perhaps contact the Qantas Frequent Flyer Service Centre for clarification/rectification. This team assist with membership enquires, profile changes, missing points etc. They're available on 13 11 31 7am-7pm Monday-Friday, or email frequent_flyer@qantas.com.au

Do not call the customer care team. They will end up referring you to the
Qantas Frequent Flyer Service Centre.
 

djd

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Perhaps contact the Qantas Frequent Flyer Service Centre for clarification/rectification. This team assist with membership enquires, profile changes, missing points etc. They're available on 13 11 31 7am-7pm Monday-Friday, or email frequent_flyer@qantas.com.au

Do not call the customer care team. They will end up referring you to the
Qantas Frequent Flyer Service Centre.
Thanks for the advice, will use the contacts you provided.
 

medhead

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Thanks for the advice, will use the contacts you provided.
I'm really not sure why you need to ring about this when this can be explained by the booking class. Only Y fare class earns as economy on international flights. Everything else is discount economy. If you booking was in BHKLM or V then you would earn as full economy on the domestic leg and discount economy on the international leg. This matches exactly the earning that you received and explains exactly the situation. So why waste your time and the call centre time by phoning when you just need to check the fare class of the booking to verify the situation?
 

djd

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Perhaps not all of us are as on top of the intricacies of the system as you.
 
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moa999

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Perhaps not all of us are as on top of the intricacies of the system as you.
No. Its just a matter of reading the status credit table, which is clearly published here:
Frequent Flyer - About the Program - Status Credits

In particular the note.
+ For domestic flights within Australia, Qantas Discount Economy includes Red e-Deal (classes E, N, O, Q, S) fares, Qantas & Jetstar Any Seat Awards booked in X class, and fares booked in G class. For international flights, Qantas Discount Economy includes classes B, E, G, H, K, L, M, N, O, Q, S, and V, and Qantas & Jetstar Any Seat Awards booked in X class. For flights on Jetstar, Discount Economy includes travel on Starter Plus fares only.
Thus quite easy that a ticket in the B, G, H, K, L, M fare classes would be counted as Economy for the Domestic leg, but Discount Economy for the International leg.

Note that from 1-July, things get a lot closer in alignment:
Frequent Flyer - Fairer Flying
 

harvyk

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Perhaps not all of us are as on top of the intricacies of the system as you.
You'll find that quite a few of the QF call center people are not as on top of the intricacies of the system as some here either.
On more than one occasion I've had to call up multiple times to find someone who knew how to do certain things in their system. It's a bit of a worry when customers know your corp system better than your employees.
 

medhead

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Perhaps not all of us are as on top of the intricacies of the system as you.
It's not exactly that intricate. I don't expect anyone to know everything about the system, because I certainly don't know everything about the system. But that's why you have asked here. Someone has provided an explanation and the easiest way to check would be to look at the fare classes. That's all I'm saying.
 
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