Perhaps contact the Qantas Frequent Flyer Service Centre for clarification/rectification. This team assist with membership enquires, profile changes, missing points etc. They're available on 13 11 31 7am-7pm Monday-Friday, or email [email protected]
Do not call the customer care team. They will end up referring you to the Qantas Frequent Flyer Service Centre.
Thanks for the advice, will use the contacts you provided.
+ For domestic flights within Australia, Qantas Discount Economy includes Red e-Deal (classes E, N, O, Q, S) fares, Qantas & Jetstar Any Seat Awards booked in X class, and fares booked in G class. For international flights, Qantas Discount Economy includes classes B, E, G, H, K, L, M, N, O, Q, S, and V, and Qantas & Jetstar Any Seat Awards booked in X class. For flights on Jetstar, Discount Economy includes travel on Starter Plus fares only.