prf31
Member
- Joined
- Nov 5, 2017
- Posts
- 154
Hi all,
Seeking your advice and/or to hear of similar experiences regarding a denial of consumer credit. I fully accept that this is a bit of a shot in the dark!
My wife was recently declined for a St George Amplify credit card (limit $15K). This is the first time she (or I) have been declined for consumer credit. She currently holds one credit card (Amex Explorer) with a credit limit of $9K but has had no issues holding the Amex and another card of $15K in the past. All cards are paid in full and on time. She has not applied for any form of credit since April 2018 and recently cancelled her NAB Visa (credit limit $15K) in order to apply for the St George card.
The application process was straightforward and she was conditionally approved. It was when she came to uploading the supporting documentation (payslips) that she started to run into issues. Firstly the St George system would not allow her to upload anything due to an ‘internal error’. She called St George and they told her to send her docs to an email address they provided which she did immediately.
Importantly, there is some nuance to my wife’s employment situation. Effectively she holds three jobs - two part time jobs and another consultancy gig. All stable employment with the part time jobs having been constant for 5+ years. Although the income is slightly variable these three jobs net her $120-130K p.a.
When St George do their income tests, they allow for only a first and second job, then other forms of income. In short, she was able to list the consulting as income on the online application, but wasn’t able to put down the consulting as a third job. Then, St George only request supporting documentation for first and second jobs which is what she provided. So although the consulting income is significant (~$60K per year) they asked for no supporting documentation regarding this.
My guess is that they’ve denied the application for credit based on the fact that the supporting documentation they have in front of them doesn’t match what was in the application, which I guess is fair enough. However, as there are some nuances to my wife’s employment situation further consideration would be handy.
As you would expect, St George is pretty opaque about the reasons behind their denial of credit, pointing only to their responsible lending criteria, all of which my wife meets. What I’m wondering, though is whether or not anyone has ever had any success 1. being allowed to speak to someone about their application after denial and if so, 2. explaining to that person their situation or providing evidence that should have initially been provided in order to allow a decision to be overturned.
At this stage, the plan is for my wife to take our bundle of docs and story down to the local branch in the hope that they might be able to point us in the right direction. Not holding our breath and expecting to just have to cop this in the chin though unfortunately.
Grateful for any insights!
Seeking your advice and/or to hear of similar experiences regarding a denial of consumer credit. I fully accept that this is a bit of a shot in the dark!
My wife was recently declined for a St George Amplify credit card (limit $15K). This is the first time she (or I) have been declined for consumer credit. She currently holds one credit card (Amex Explorer) with a credit limit of $9K but has had no issues holding the Amex and another card of $15K in the past. All cards are paid in full and on time. She has not applied for any form of credit since April 2018 and recently cancelled her NAB Visa (credit limit $15K) in order to apply for the St George card.
The application process was straightforward and she was conditionally approved. It was when she came to uploading the supporting documentation (payslips) that she started to run into issues. Firstly the St George system would not allow her to upload anything due to an ‘internal error’. She called St George and they told her to send her docs to an email address they provided which she did immediately.
Importantly, there is some nuance to my wife’s employment situation. Effectively she holds three jobs - two part time jobs and another consultancy gig. All stable employment with the part time jobs having been constant for 5+ years. Although the income is slightly variable these three jobs net her $120-130K p.a.
When St George do their income tests, they allow for only a first and second job, then other forms of income. In short, she was able to list the consulting as income on the online application, but wasn’t able to put down the consulting as a third job. Then, St George only request supporting documentation for first and second jobs which is what she provided. So although the consulting income is significant (~$60K per year) they asked for no supporting documentation regarding this.
My guess is that they’ve denied the application for credit based on the fact that the supporting documentation they have in front of them doesn’t match what was in the application, which I guess is fair enough. However, as there are some nuances to my wife’s employment situation further consideration would be handy.
As you would expect, St George is pretty opaque about the reasons behind their denial of credit, pointing only to their responsible lending criteria, all of which my wife meets. What I’m wondering, though is whether or not anyone has ever had any success 1. being allowed to speak to someone about their application after denial and if so, 2. explaining to that person their situation or providing evidence that should have initially been provided in order to allow a decision to be overturned.
At this stage, the plan is for my wife to take our bundle of docs and story down to the local branch in the hope that they might be able to point us in the right direction. Not holding our breath and expecting to just have to cop this in the chin though unfortunately.
Grateful for any insights!
Ouch. Conditionally approved and then declined. 
