After sending my
@Dr Ralph letter my bonus points arrived within three days.
This was followed two days later by a generic response:
“
Our records reflect that you were allocated the 90,000 bonus points on your July Credit Card statement which was within the 12 week allocation period after the $5,000 spend was met. Please check your Qantas Frequent Flyer Account for the 90,000 points. If you are not satisfied with this final response, you can contact the Financial Ombudsman Service Australia on 1800 367 287, email [email protected] or mail GPO Box 3, Melbourne VIC 3001. If you choose to pursue this option, you will need to do so within 2 years of this correspondence.”
The points did arrive with the July statement.... but that was not within 12 weeks. And their response did not address how the issued of failing to comply with their own T&Cs.
There should be a royal commission...