russ
Active Member
- Joined
- Nov 4, 2008
- Posts
- 933
I am trying to book a "free" domestic flight that comes with the AMEX Platinum Card.
After being transferred five times within AMEX, they told me that the flight is not a feature of the charge card, it's a feature of the credit card. But don't worry, the credit card is free! I was puzzled as to why I needed yet another card, but agreed to apply. Then they started asking me the exact same credit reference questions again and said it would take 4 weeks to process. I then baulked from that, got bounced around some more and came back to the same department who couldn't even email me an application form. He did offer to give me his name and contact details, but couldn't email those to me either. So much for "Platinum Service"!
I asked them some simple questions like:
1. Why don't you just make the free flight a feature of the charge card instead of making me apply for a credit card I don't want?
2. Why don't you just use the same answers for the credit card that I gave you when applying for the charge card?
3. Why does it take 4 weeks to get me a credit card number so I can book the flight?
4. Why can't you email a PDF application form instead of me having to click around your interactive/javascript/flash website?
Sadly I didn't get any decent answers. In the end they are posting out the application to me. I'll book my flight but in a few months when my charge card renewal is due I think I'll cancel it as I'd rather simply buy a flight for cash rather than have to jump through hoops to get it.
I'm writing this here because I wanted to let other people know not to expect "platinum service" when it comes to booking the "free" flight.
After being transferred five times within AMEX, they told me that the flight is not a feature of the charge card, it's a feature of the credit card. But don't worry, the credit card is free! I was puzzled as to why I needed yet another card, but agreed to apply. Then they started asking me the exact same credit reference questions again and said it would take 4 weeks to process. I then baulked from that, got bounced around some more and came back to the same department who couldn't even email me an application form. He did offer to give me his name and contact details, but couldn't email those to me either. So much for "Platinum Service"!
I asked them some simple questions like:
1. Why don't you just make the free flight a feature of the charge card instead of making me apply for a credit card I don't want?
2. Why don't you just use the same answers for the credit card that I gave you when applying for the charge card?
3. Why does it take 4 weeks to get me a credit card number so I can book the flight?
4. Why can't you email a PDF application form instead of me having to click around your interactive/javascript/flash website?
Sadly I didn't get any decent answers. In the end they are posting out the application to me. I'll book my flight but in a few months when my charge card renewal is due I think I'll cancel it as I'd rather simply buy a flight for cash rather than have to jump through hoops to get it.
I'm writing this here because I wanted to let other people know not to expect "platinum service" when it comes to booking the "free" flight.