After searching for months, I finally managed to get my dream booking. Our family of 5 from SYD to SIN return on business class.
I reserved the flights on Saturday the 19th of January at a total cost of 580,000 miles via phone (since I didn't have the points in my account at the time). At the time of reservation, I needed to transfer points from two other sources to finalise the booking. I unfortunately miscalculated the points I needed to transfer (as I hadn't realised the Velocity points came across instantly) so I had to transfer extra miles from American Express which took an extra 2 days. I had the points showing in the account so I went online to complete the booking. It was giving me an error that some of the details of the passengers were incorrect or missing so I went and completed all of the required information for all 5 of us but it would still not let me complete the booking (despite trying several times). I ran out of time and so only had time to call Singapore Airlines today only to be told that the price had gone up to 620,000 miles because of the overnight rate change.
I feel that it is unfair for the price to go up on a flight that has already been reserved. When I made the original booking , I was told I had until November to transfer the points and there was no mention of the fact the points would go up if points were not paid before the 24th of January. The itinerary they emailed me also made no mention of the change of points and confirmed I had until the 26th of November to have the tickets issued.
Interested to hear other's thoughts on whether I'm being unreasonable and what action you'd take. So far, my complaints have fallen on deaf ears and they're not willing to change their mind...
I reserved the flights on Saturday the 19th of January at a total cost of 580,000 miles via phone (since I didn't have the points in my account at the time). At the time of reservation, I needed to transfer points from two other sources to finalise the booking. I unfortunately miscalculated the points I needed to transfer (as I hadn't realised the Velocity points came across instantly) so I had to transfer extra miles from American Express which took an extra 2 days. I had the points showing in the account so I went online to complete the booking. It was giving me an error that some of the details of the passengers were incorrect or missing so I went and completed all of the required information for all 5 of us but it would still not let me complete the booking (despite trying several times). I ran out of time and so only had time to call Singapore Airlines today only to be told that the price had gone up to 620,000 miles because of the overnight rate change.
I feel that it is unfair for the price to go up on a flight that has already been reserved. When I made the original booking , I was told I had until November to transfer the points and there was no mention of the fact the points would go up if points were not paid before the 24th of January. The itinerary they emailed me also made no mention of the change of points and confirmed I had until the 26th of November to have the tickets issued.
Interested to hear other's thoughts on whether I'm being unreasonable and what action you'd take. So far, my complaints have fallen on deaf ears and they're not willing to change their mind...