Singapore Airlines rtw luggage allowance

[britabroad79]

I have booked a RTW redemption booking in business class through Singapore Airlines and it has been ticketed. On it, it states my luggage allowance is 2 pieces per person but no kg limit. I called the Singapore Airlines number and the agent was very unsure but thought it was only up to 30kg per person which is less than the usual 40kg per person with Singapore Airlines in business class and much less than the normal 32kg per person I would expect on the first leg from Melbourne to Vancouver I would have expected. Does anyone know where I can find out what the allowance is? The agent suggested calling all the airlines individually but even still, that would leave me on the last leg with Singapore airlines with only 30kg…

 

[equus]

If it says 2 pieces, and includes a USA destination, then it is most likely it is 2 pieces up to 32kg each.

Actually determining it is quite complicated - and depends on marketing carrier for the first leg. The SQ website has quite a good explanation at
Checked Baggage | Singapore Airlines (look specifically at the "When flying to/from the USA" under the "Flying on multiple airlines: section).

 

[britabroad79]

That's what I thought but the agent had specifically stated 2 pieces up to 30kg as it is a redemption booking. Unfortunately the page you have shared doesn't specify that it applies to redemption and cash equally. I have asked for a call back from a supervisor who will hopefully be able to shine a light on the matter but if anyone has had first hand experience of this then I'd love to hear from you!

 

[equus]

I don't believe any airline discriminates on baggage allowance between paid and redemption bookings (other than possibly some HLO fares, but then the redemption booking would be better).

If they are referring to two pieces up to 30kg - that would be 30kg (or actually 32kg) each - so really exactly what the website suggests for an itinerary involving USA.

 

[britabroad79]

That's why I asked for a call back as the agent was very clear that it was 2 pieces weighing up to 30kg total and the reason was because it was a redemption booking. Could have just been an agent with poor English language skills so will wait for a call back from a supervisor.

 

[britabroad79]

So I had a call back from a manager who reiterated that it was 2 pieces with a maximum weight of 30kgs per person. I asked him to email me this with the source included which should come through later today....

 

[britabroad79]

UPDATE: received an email with the below link to Star Alliance RTW terms and conditions:

Round The World

A world-class product offers oustanding value allows you to travel on 26 Star Alliance member airlines.The Round the World Fare is yout ticket to the world

www.staralliance.com

Section 4.3 states:
* For economy class you may allow for one (1) piece of baggage at the weight of 20kg, business class travel allows for two (2) pieces at a combined weight of 30kg and first class two (2) pieces at a combined weight of 40kg may be checked free of charge for the whole itinerary/journey.
So there you have it, only 2 pieces weighing a total maximum weight of 30kg per person.