seats.aero cabin class selection option issue.

[Neil64]

I’ve been using the paid version of the seats.aero app for some time without issue until a few months ago when I found that in the ‘filter’ page, the ‘Cabin’ option had stopped responding. This meant I could no longer specify a particular cabin class when searching for reward seat availability.
I contacted seats.aero support but after running through all the usual fault-finding checks they came to the conclusion that there was possibly a bug in the app and later confirmed that I was not the only person experiencing this issue.
Unfortunately the issue has still not been fixed so my question to the AFF community is; has anyone else had the same issue and is it reasonable, considering the cost of the app, to request a suspension of the subscription fee until the issue has been fixed?

 

[serfty]

With a quick test and it appears to be working OK.

I did a test search for BKK-DAD for ±3 days around August 21st filtering for Business. Each of the returned results had business listed, however most had an options listed for other classes as well.

When redoing the search, filtering for economy only all of the returned results had economy listed, however some had a business option also listed.

With that it appears that when filtering for a cabin class, only those results where there was found availability for the selected class will show. But within those results it will show any other classes where they may also be available.

@Neil64, what particular searches are showing this issue for you?

 

[Neil64]

With a quick test and it appears to be working OK.

I did a test search for BKK-DAD for ±3 days around August 21st filtering for Business. Each of the returned results had business listed, however most had an options listed for other classes as well.

When redoing the search, filtering for economy only all of the returned results had economy listed, however some had a business option also listed.

With that it appears that when filtering for a cabin class, only those results where there was found availability for the selected class will show. But within those results it will show any other classes where they may also be available.

@Neil64, what particular searches are showing this issue

With a quick test and it appears to be working OK.

I did a test search for BKK-DAD for ±3 days around August 21st filtering for Business. Each of the returned results had business listed, however most had an options listed for other classes as well.

When redoing the search, filtering for economy only all of the returned results had economy listed, however some had a business option also listed.

With that it appears that when filtering for a cabin class, only those results where there was found availability for the selected class will show. But within those results it will show any other classes where they may also be available.

@Neil64, what particular searches are showing this issue for you?

I am unable to select a cabin class in all searches using the app. I have attached a screenshot of the ‘filters’ page showing the unresponsive ‘cabin’ tab. All the other tabs (departures, dates, milage programs) work fine but touch the ‘cabin’ tab and nothing happens.

 

[serfty]

Oh, I didn't use the app/device interface.

My tests were on a Windows 11 desktop using Chrome.

 

[serfty]

No issues using Chrome with Android:


(I generally do not download an app. where a browser will do.)

 

[Neil64]

My question was ; is anyone else also experiencing the issue that I have with the app.

 

[serfty]

My question was ; is anyone else also experiencing the issue that I have with the app.

Fair enough, since many people interchangeably use "app." in a platform agnostic manner, my response was more generic and not in relation to APK/IPA downloadable software.

Given there are apparent workarounds to your specific issue, I can't see any suspension of the subscription fee happening.

 

[mokuni]

Can confirm unable to select Cabin using the Android app.

 

[Neil64]

Can confirm unable to select Cabin using the Android app.

Thanks Mokuni, this helps to support the idea that this is not just an issue with the iOS version. Considering the paid version of seats.aero costs nearly as much as a Spotify subscription, one hopes the tech team there will find a fix soon.