Re: Seat reservation changed.
I booked a flight, direct with Qantas (November 2014 for flight in June LHR to MEL), at the same time reserved and paid for exit row seats on the upper deck of the A380. Discovered last week (whilst printing out spare e-tickets - not notified of the change by Qantas) that we had been changed to two separate extra legroom seats in different cabins on the lower deck!
Spoke to Qantas and was advised to either turn up for the flight on the day with the seat reservation receipt and let the flight crew "sort it out" or fill out a Customer Feedback form - which we did.
The time to sort it out is in advance through reservations ie now, the problem shouldn't be handballed to the F/A's who cannot magically reproduce a second lot of seats 35JK. All that's going to happen is two sets of people are going to produce seat reservation receipts for 35JK assuming you still have a copy of the original somewhere.
If 35JK have already been reassigned to other people it is their names that would be in the checkin system against those seat numbers plus those people would also be holding boarding passes reflecting 35JK.
Checked our booking again yesterday and the seats have been changed again to 33J & 33K (standard seats)- still no contact from Qantas. Question is, are the 33J & 33K good seats for two 70+ passengers. Also add that the trip is part of our Golden Wedding anniversary celebrations - not a good start!
Comments/advice most welcome.
Kind regards
33J/K certainly not exit row. They have side bins (32j/k do not have side bins and Tv in arm, so narrower seat), and no one behind 33J/K so you can lean back when you feel like it. But leg space is just your average Y space, so if you need that space you will need to pursue with QF.
Have a look here and the thread in general:
http://www.australianfrequentflyer....-program/best-seats-economy-a380-31965-5.html
I flew in 32K last week on OQA DXB/SYD which is the front row of economy class upper deck on the A380 and I definitely had a side storage bin because I found it very handy to stow all my stuff in. I didn't feel the seat was any narrower as the arm of the tv doesn't come out of the armrest as that's where the tray table is.
I wouldn't rely solely on seating descriptions from Expert Flyer as the description of those seats is still "premium economy" plus it states the seats has no power but it did. Although the usd port charged my mobile it didn't charge my ASUS netbook.
As it is a bulkhead row nobody can recline their seat into you. I found the leg room to be adequate for me however someone who is very tall or has very long legs may prefer to be able to stretch their legs out under the seat in front of them rather than have a bulkhead in front. The seats 35JK have masses of legroom which trumps all other economy class seats upstairs.
If you're not a silver, gold or platinum frequent flyer who get complimentary seat selection then $25.00 is worth paying for upper deck seating where there's just two seats on the side however if you've paid $180.00 pp for the exit row that's what you should get. If they can't give you the exit row after already confirming it to you I'd want to know why I was moved and I'd expect a full refund of the $360.00 you paid.
Did you only have the one QF flight on your trip LHR/MEL? I'm just checking in case the fee you paid was for the way over and you just had a standard seat on the way back. Have you double checked your credit card statement to make sure the card was actually charged for the exit row, just in case the payment didn't go through?
Passengers seated in an extra must be able to physically open the exit door in the unlikely event of emergency and must not be visually or hearing impaired eg no hearing aids etc.
