Seat allocations code share flights

Discussion in 'Virgin Australia Velocity' started by TrackandTrail, Apr 18, 2014.

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  1. TrackandTrail

    TrackandTrail Newbie

    Apr 18, 2014
    My wife and I are booked on Virgin to fly Perth to Singapore in May but will be flying on a Singapore Airlines Flight as a code share deal. Can we get seat allocations T-48 through Singapore airlines or do we have to do it through Virgin and if so how long before flight?

  2. ap_spd

    ap_spd Member

    Jun 13, 2012
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    Am on same boat as you TrackandTrail. No luck with seat selection even @ T-48, cant even check in online as VA does not allow it and SQ states this is a codeshare flight (note I have the SQ PNR) so can only check in at the Airport.

    Guess its one thing VQ needs to work on, have not done many code share travels but am sure other airline partners allow this.
  3. OzEire

    OzEire Established Member

    Aug 4, 2013
    I struck this one today, but not even on codeshare... VA domestic flight with an international connection. No option to check-in online...even for the domestic sector.

    What was most annoying, at the airport I asked if there were any options to get a seat with no-one beside (ATR72 only has 2 across.) Reply from VA CSR was that the flight was full, no chance. I had my suspicions as she didnt even look at the screen before replying. Anyway, onboard what do you know, lots of spare seats! Prob about 50% capacity. To add insult to injury, the gentleman seated in my row was invited to sit at row 1 since no one had purchased the exit row and they needed someone to sit there, but 3 other exit row seats were vacant!

    So I understand the VA staff member's response "flight full, no chance" translates to "I couldn't be bothered checking" ... is this how VA usually treat their frequent flyers ?

  4. Denali

    Denali Established Member

    Sep 17, 2012
    Sydney suburbs
    My experience is to phone VA and get the SQ reservation number the phone Singapore and ask them to allocate seats. If you get someone that says he can't because it's a VA booking, thank them, hang up and phone again because they can allocate seats.

    You can't secure the exit row seats though.
  5. cssaus

    cssaus Active Member

    Dec 13, 2004
    That's pretty much the procedure to adopt with any bookings made involving partner-operated flights including award flights. I've done this with both Delta & Hawaiian.
  6. Jurahn

    Jurahn Established Member

    Mar 3, 2011
    Yes, same for us each time we travel to the US - living in Perth, we of course have to go out (and back) via either BNE/SYD/MEL when travelling VA and although we can put in seat requests when booking, no OLCI available for any of the sectors, always has to be done at the airport .
  7. Jada

    Jada Junior Member

    Dec 27, 2010
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    In returning from Paris last week on a VA ticket operated by Etihad I can attest to having issues regarding seating, on the VA website prior to departure I selected a range of Exit and Bulkhead seats for myself and the family.

    Whilst checking in at MEL I was advised that Etihad don't take into account any seat selections made through the VA booking system, staff said they could sell me exit row seats for additional $$. Platinum VA didn't seem to mean much at all when flying Etihad, even when you are holding a print out of the 'confirmed' seat selection.

    At the stop in the Abu Dhabi Etihad lounge the helpful staff said they couldn't do anything and that I should write to customer service so that my seat selection could be honoured on the return flights. Unfortunately Etihad didn't reply to my email until 2 weeks later, 2 days after I returned to Melbourne.

    Their response was that they are sorry and if I join their Frequent Flyer program I would be rewarded with 5,000 Etihad points as an apology for the issues I experienced. They have also side they will refer the complaint to VA management, it will be interesting to see if I ever hear anything further.
  8. Welsh-Kiwi

    Welsh-Kiwi Member

    Apr 1, 2013
    I have an Air New Zealand booked flight to Vanuatu in July which will be operated by Air Vanuatu. I just called Air NZ to get the Air Vanuatu PNR so I can phone up to allocate some seats and was told that Air NZ don't have that information.

    Has anyone else got this info out of Air NZ?
  9. dfar5370

    dfar5370 Newbie

    Jun 7, 2009
    In the hope that Virgin Australia / Velocity staff are monitoring postings and more importantly taking the feedback on board and addressing the issues, I'm adding my complaint of a similar issue with seat allocation on codeshare flights. My wife and I do a lot of Y class international flights and want to retain our Platinum / Gold status however we are getting to the point where we wonder about the recognition of loyalty. Today we are flying SIN-MEL and in row 51! Also, we have noted that SQ staff pay little or no attention to VA Platinum guests travelling with them. There is no acknowledgement or friendly welcome at check-in, lounge, or on board, and I have yet to receive an SQ boarding pass that shows my VA FF status.
  10. Atleastonce

    Atleastonce Active Member

    Apr 18, 2013
    Sunshine Coast
    I got this same reply last week when returning LAX to BNE. Sorry sir flight is full we can't do any seat changes. On board every centre seat from row 20 to 25 was vacant. I am not complaining about that at all, it is the comment of full flight and contempt given to FF members.
  11. mannej

    mannej Senior Member

    Mar 16, 2009
    Centre row or centre seat in each block of 3? If it's the latter it looks like VA were protecting the shadows in rows 20-25...
  12. Atleastonce

    Atleastonce Active Member

    Apr 18, 2013
    Sunshine Coast
    Seat J out of bank of 'HJK' was vacant in rows 20 to 25, so yes possible shadow.
  13. PlutekPlutek

    PlutekPlutek Member

    Jul 5, 2006
    What is a shadow ?
  14. esseeeayeenn

    esseeeayeenn Established Member

    Jul 2, 2014
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    A shadow is a seat left empty next to a pax, generally as a benefit or goodwill gesture because of their frequent flyer status.
  15. Zerosignal

    Zerosignal Member

    Oct 9, 2012
    I had a shadow from LAX to SYD last week
  16. cssaus

    cssaus Active Member

    Dec 13, 2004
    Were you sure it was a "shadow" or just a case of an unsold seat?
  17. Zerosignal

    Zerosignal Member

    Oct 9, 2012
    It was almost certainly a shadow, the guy on the other side of the 'shadow' was also a platinum and we are seated in row 21 which only platinum members can pre select seats for.

    The flight was also practically full only counted 5 spare seats in economy.
  18. glasszon

    glasszon Member

    Jul 30, 2015
    I am running into the same problem myself, booked a Singapore Airline flight from MEL-SIN-ICN via Virgin Australia and couldn't select a seat.

    I tried calling Singapore Airline and they said when they try to assign the seat the system gives an error message and physically prevents them from doing so, has anyone got recent experience on trying to get seat selection done on codeshare flights with Singapore Airline? Not a big fan sitting near the back of the aircraft....
  19. Good morning all, I thought I’d reopen this thread as I’m going to be flying to NZ in October and one leg is on Air NZ metal. Is it worth calling the VA contact centre to get seats allocated on the Air NZ flight? Just wondering if anyone has any recent experience on this. I’ve bought getaway fares so should translate to a works fare on Air NZ which would include seat selection.
  20. Must...Fly!

    Must...Fly! Established Member

    Jan 12, 2010
    no, they won't be able to allocate seats and neither will NZ. Must wait til you're at the airport (or OLCI I suppose)
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