Seat Allocation Air NZ

[Jama]

For the first time I had no seat allocation available when I made my latest bookings. When I called our friendly Velocity support line I was told they can't allocate seats due to the flight being a code share, odd as it was last time too, but if I call Air NZ direct they will look after it. I was also provided with the Air NZ booking reference which is different to the Virgin one. When calling Air NZ I was told that as a status member their agreement with Virgin is that all benefits apply, no problem, until she couldn't actual make any changes. After a long time on hold she final come back and said sorry but they can't do seat allocation for the codeshare and they don't know why Virgin said they would. That's a bit of a turn around from the initial responce ?

How is allocating seats so difficult and wouldn't ensuring that status members get their benefits seemlessly be in everyones best interests ?

 

[loobloke]

What type of fare/flight do you have?

If TT I think seat selection is only available if you book a works fare on a NZ flight on the NZ site, likewise flexi on a DJ flight on DJ site. I recall reading this on the TT agents guide.
I just don't think the NZ system allows seat selection if you book something on less than works, regardless of your status.

 

[Jama]

Its a Flexi which is treated as a Works when flying with Air NZ.

I have definitly done seat selection on an Air NZ flight before via the DJ site but I think it was not a normal flight. It was an Air NZ plane and crew but was stated as being a DJ flight operated by Air NZ. Which is what they said onboard as well.

Anyway would at least expect to be able to call and have allocation done.