Scoot introduces new fare - seat bag eat and wait! (Passengers offloaded)

[markis10]

Friends of the booted passengers who were already in the boarding area allegedly became disruptive and would not let the flight board.
Seven hours later the 23 passengers did agree to travel at a later date and the aircraft left for Bangkok.
But in Bangkok the problems continued. According to passengers 15 people were taken off the flight back to Singapore due to weight issues.
Those passengers have now arrived in Singapore to be told all the flights to Sydney are full. They were told to wait for 23 hours at Changi airport without their bags for the next available flight.
At every point in the plane's journey passengers were allegedly bumped and delayed.

Read more: Scoot passengers stranded at Singapore Changi airport | News.com.au
​

 

[Mal]

Horribly written article. It's a mess trying to put the story back together again.

How does passengers refusing to board turn into a seven hour delay? Isn't that what airport police and security are there for?

 

[samh004]

Interesting issue with the UM, would have expected then to fly the UM, but doesn't add up the UM bring in the group of the last 23 to board, normally you gets UM sorted early?

 

[oz_mark]

The 'technical issue' was apparently a problem with one of the emergency slides.

 

[Mal]

Interesting issue with the UM, would have expected then to fly the UM, but doesn't add up the UM bring in the group of the last 23 to board, normally you gets UM sorted early?

Scoot doesn't fly UMs. They allow >12 to fly unaccompanied, but treat them as adults.

 

[samh004]

Scoot doesn't fly UMs. They allow >12 to fly unaccompanied, but treat them as adults.

Thus why they didn't mind offloading him to fend for himself. Wonderful service

 

[oz_mark]

Thus why they didn't mind offloading him to fend for himself. Wonderful service

Scoot is an LCC you know.....

 

[samh004]

Scoot is an LCC you know.....

I did realise that, hence why I was surprised to see a minor travelling alone being referenced in the story, but figured if he was unaccompanied then they must allow it, to what extent though, I wasn't sure. You'd have thought common sense would prevail, but then again, maybe not. Meh!

 

[anat0l]

Am I the only one who is completely confused?

 

[markis10]

Am I the only one who is completely confused?

This account may help explain what happened clearer

Air Travel Forum: Scoot Airline Hold Plane Load Passengers at Gate for 6-hrs - TripAdvisor

 

[burrco]

Did news.com just run a foreign language story through google translate and post it? What a mind blowing poorly written article.

 

[Andyzx]

Agree, poorly written and constructed article.

Looks like they copied comments from twitter and other media, at least the trip advisor comments give some understanding of the situation.

 

[tuapekastar]

Leaving aside the rights or wrongs of what Scoot did/didn't do (and to misquote Chris Isaac, "Scoot did a bad bad thing", but really, not surprising) the interesting thing about the linked TA post was that the pax were from China, which TBH was my first assumption when I read about a 'near riot' at the gate. They are gaining themselves quite a reputation (interesting article recently, if I can find it I'll provide a link), with the JQ crew 'hostage' situation last year, and another incident where 20 or so tried to run onto the runway at PVG or PEK.

Given this was SIN, I'm surprised they weren't shot. SIN police/security are not known for their sense of humour or patience. I guess maybe the potential reaction of the Chinese Govt. to any strong action may have had an influence. These people are going to find out one day in an unpleasant manner that they cannot just riot at will and hold crews hostage. I sympathise with what problems they may have with aviation at home in China, but they do need to learn that violence (threatened or real) is not going to cut it elsewhere in the world, as much as some airlines may be at fault.

 

[Simo]

How many times do we hear those stories about LCC

 

[tuapekastar]

Leaving aside the rights or wrongs of what Scoot did/didn't do (and to misquote Chris Isaac, "Scoot did a bad bad thing", but really, not surprising) the interesting thing about the linked TA post was that the pax were from China, which TBH was my first assumption when I read about a 'near riot' at the gate. They are gaining themselves quite a reputation (interesting article recently, if I can find it I'll provide a link), with the JQ crew 'hostage' situation last year, and another incident where 20 or so tried to run onto the runway at PVG or PEK.

Given this was SIN, I'm surprised they weren't shot. SIN police/security are not known for their sense of humour or patience. I guess maybe the potential reaction of the Chinese Govt. to any strong action may have had an influence. These people are going to find out one day in an unpleasant manner that they cannot just riot at will and hold crews hostage. I sympathise with what problems they may have with aviation at home in China, but they do need to learn that violence (threatened or real) is not going to cut it elsewhere in the world, as much as some airlines may be at fault.

The link to the article I referenced in the post. It is worse than I said.

 

[jetlagger]

The link to the article I referenced in the post. It is worse than I said.

Very interesting article & true state of affairs. :evil:

 

[JohnK]

Am I the only one who is completely confused?

I am slightly confused as well although it would appear in this case you get what you paid for.

I know Scoot is a LCC but these sorts of things should not happen. Overbook flights if you have a strategy in place where people are not going to be greatly inconvenienced.

 

[Mal]

I know Scoot is a LCC but these sorts of things should not happen. Overbook flights if you have a strategy in place where people are not going to be greatly inconvenienced.

Irregular ops happen to all airlines. The major failing I see in this case was not getting the passengers offloaded properly and the plane on the air and an unsatisfactory policy around compo for offloading.

Their lack of fleet doesnt help much either.

 

[markis10]

Some follow up and a comment from the airline:

Cookies must be enabled. | The Australian

 

[oz_mark]

I know Scoot is a LCC but these sorts of things should not happen. Overbook flights if you have a strategy in place where people are not going to be greatly inconvenienced.

It only became overbooked due to losing the ability to use some of the seats. I don't think it was intended to be overbooked.

LCCs are never very good in these situations.