Reissue of DONE4 | Australian Frequent Flyer
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Reissue of DONE4

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aus_flyer

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If I purchase a DONE4 outside Australia, on say AA stock, can Qantas (or AA) in Australia reissue the ticket if I want to reroute?

If I've already commenced travel, does the lower (overseas) fare continue to apply?
 

Dave Noble

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odoherty said:
If I purchase a DONE4 outside Australia, on say AA stock, can Qantas (or AA) in Australia reissue the ticket if I want to reroute?

If I've already commenced travel, does the lower (overseas) fare continue to apply?
If it's a eticket AA can reissue over the phone. Any OW carrier can reissue, so you could get QF to reissue is you have to, however you will get fuel fines applied for the remaining sectors

Once travel has commenced , then the fare is set and reissue will not affect it

Dave
 

aus_flyer

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OK great. Thanks.

My problem is that I want to buy it in Japan, but they will not post the ticket to Australia, so I'm thinking about leaving out the sectors which force it to be paper, commence travel, and then get it reissued in Australia with the sectors that require it to be paper.

Can it switch from being an eticket to a paper ticket?
 

Dave Noble

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odoherty said:
OK great. Thanks.

My problem is that I want to buy it in Japan, but they will not post the ticket to Australia, so I'm thinking about leaving out the sectors which force it to be paper, commence travel, and then get it reissued in Australia with the sectors that require it to be paper.

Can it switch from being an eticket to a paper ticket?
What you are proposing is what I would recommend to someone wanting to purchase an ex-NRT DONE4. If it needs to be reissued as paper , that is not a problem

Dave
 
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aus_flyer

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Qantas (Australia) mentioned that it might be a problem that I don't have a credit card with a Japan address.

Do you think this is likely to be a problem?

If QF won't do it, hopefully AA will.
 

simongr

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Go directly to AA - do not pass the QF office do not collect excessive fuel surcharges...
 

Dave Noble

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odoherty said:
Qantas (Australia) mentioned that it might be a problem that I don't have a credit card with a Japan address.

Do you think this is likely to be a problem?

If QF won't do it, hopefully AA will.
What Simongr said. Avoid Qantas as if it had the plague. AA NRT will take your card. Just phone the AA ATW desk and make the booking

Dave
 

sparoy

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Once travel commences, what will be the charge in adding additional sectors over and above the 16 sectors eticket limit?
Since it will then be a paper ticket, would it be better to wait until you need to use that additional sectors before requesting it?
 

aus_flyer

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sparoy said:
Once travel commences, what will be the charge in adding additional sectors over and above the 16 sectors eticket limit?
Since it will then be a paper ticket, would it be better to wait until you need to use that additional sectors before requesting it?
The change fee is about $200.
Will be including 20 sectors. Will definitely be including 20 sectors. Crazy not to.
 

Dave Noble

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sparoy said:
Once travel commences, what will be the charge in adding additional sectors over and above the 16 sectors eticket limit?
Since it will then be a paper ticket, would it be better to wait until you need to use that additional sectors before requesting it?
The fee for a reissue is USD125 (approx AUD142 at current ROE). If , when you reissue, there are less than 16 sectors on the remainder, then if they set their minds to it then they can reissue it as an eticket if your journey is on an eticketable route

Dave
 

NM

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odoherty said:
The change fee is about $200.
Will be including 20 sectors. Will definitely be including 20 sectors. Crazy not to.
The re-issue charge for a OneWorld explorer is US$125.

If you re-issue after flying the first 4 sectors, it will remain e-ticket capable since only 16 sectors will remain.
 

aus_flyer

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NM said:
The re-issue charge for a OneWorld explorer is US$125.

If you re-issue after flying the first 4 sectors, it will remain e-ticket capable since only 16 sectors will remain.
It won't be eticketable because of some of the sectors I want to include.
 

sparoy

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NM said:
The re-issue charge for a OneWorld explorer is US$125.

If you re-issue after flying the first 4 sectors, it will remain e-ticket capable since only 16 sectors will remain.
That's indeed good news for me as I have flown 5 sectors and the rest can still be eticket as well. Is it US$125 per additional sector added or overall up to 20?
 

NM

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sparoy said:
That's indeed good news for me as I have flown 5 sectors and the rest can still be eticket as well. Is it US$125 per additional sector added or overall up to 20?
Its US$125 per re-issue. So make as many changes as you want, and then re-issue once for a single US$125 fee.

Note that some airlines and airline offices may choose to charge you a service fee on top of the US$125 stipulated in the fare rules. Some BA locations are known for doing that.
 

sparoy

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NM said:
Its US$125 per re-issue. So make as many changes as you want, and then re-issue once for a single US$125 fee.

Note that some airlines and airline offices may choose to charge you a service fee on top of the US$125 stipulated in the fare rules. Some BA locations are known for doing that.
Thanks NM. Will AA US ATW desk charge any service fee on top?
 

NM

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sparoy said:
Thanks NM. Will AA US ATW desk charge any service fee on top?
No, they should just charge the US$125 change fee. This is another god reason to try to keep the ticket to e-ticket capability.
 

aus_flyer

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AA won't issue the ticket. They say that in Japan it has to be issued by the airline of the first sector! Never come across that before!

I'll have to issue it with CX instead. I'm thinking that I should keep the itin to a minimum, and reissue with AA in Australia with extra sectors, down the track.

What happens to the fare calculation if I want to change it to, say, a DONE5?
 
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Dave Noble

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odoherty said:
AA won't issue the ticket. They say that in Japan it has to be issued by the airline of the first sector! Never come across that before!
How did u try to make the booking? Did you call the AA ATW desk in the US? If not, make the res there and then just call AA NRT to issue

Dave
 

Keith009

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odoherty said:
AA won't issue the ticket. They say that in Japan it has to be issued by the airline of the first sector! Never come across that before!
Ring back and get another agent. Or insist firmly to the contrary next time you get that response. I've only ever encountered one agent that told me to go to the first operating carrier, and from posts on FT it looks like it's the same person, but she always gives in eventually. ;)
 

simongr

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I had AA issue a paper DONE4 ticket where the first flight is on QF.

I think some TAs might think that it needs to be issued by the first carrier as our US TA ticketed the current one with CX as first flight was meant to be on CX - switched to QF in the end ;)
 
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