Refund of QFF points

[ike]

Hello All,
Last Sunday on my Qantas flight from MEL to SYD I put in for a request to business class as it was a Airbus 330 and I wanted to travel on it, the upgrade fairy sent me a message and said enjoy your flight. About a two hours before the flight I got call from Qantas telling me due to a aircraft charge, I had to move to a later flight and i couldn't travel in business . Anyhow it's over a week now and the points have not been returned yet. Is this normal? I called the 131313 number and was advised that I had to send my boarding pass and ticket.... Is they a better way other than snail post...Why should I have to do the running around as it was Qantas who was unable to provide my upgrade. Can't the system see that I didn't travel in business.
Any ideas how to get the points back?
Thanking you in advance!

 

[Mattg]

It's disappointing that Qantas hasn't been proactive in issuing a refund, especially since they were the ones that downgraded you.

I suggest that you send an email to [email protected]

Outline what happened, and attach photos/copies of any supporting documentation to the email. I would include your original ticket, boarding pass and anything else that may be relevant.

The Frequent Flyer service centre usually takes 1-2 weeks to process this sort of thing, but they generally do resolve it eventually.

 

[MEL_Traveller]

Another example of how an EU261 equivalent would be good for Australia. Confirmed and ticketed in business class and downgraded two hours before travel.