Refund of QFF points

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ike

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Joined
Feb 23, 2008
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87
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Hello All,
Last Sunday on my Qantas flight from MEL to SYD I put in for a request to business class as it was a Airbus 330 and I wanted to travel on it, the upgrade fairy sent me a message and said enjoy your flight. About a two hours before the flight I got call from Qantas telling me due to a aircraft charge, I had to move to a later flight and i couldn't travel in business :(. Anyhow it's over a week now and the points have not been returned yet. Is this normal? I called the 131313 number and was advised that I had to send my boarding pass and ticket.... Is they a better way other than snail post...:confused:Why should I have to do the running around as it was Qantas who was unable to provide my upgrade. Can't the system see that I didn't travel in business.
Any ideas how to get the points back?
Thanking you in advance!
 

Mattg

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Aug 21, 2011
Posts
12,376
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It's disappointing that Qantas hasn't been proactive in issuing a refund, especially since they were the ones that downgraded you.

I suggest that you send an email to [email protected]

Outline what happened, and attach photos/copies of any supporting documentation to the email. I would include your original ticket, boarding pass and anything else that may be relevant.

The Frequent Flyer service centre usually takes 1-2 weeks to process this sort of thing, but they generally do resolve it eventually.
 

MEL_Traveller

Enthusiast
Joined
Apr 27, 2005
Posts
24,324
Another example of how an EU261 equivalent would be good for Australia. Confirmed and ticketed in business class and downgraded two hours before travel.
 
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