redemption booking problem

Discussion in 'Malaysia Airlines Enrich' started by Tonyrancid, Apr 23, 2014.

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  1. Tonyrancid

    Tonyrancid Junior Member

    Sep 15, 2013
    19
    0
    Hi,
    Has anyone been able to process a points redemption booking in the past few days?
    I get stuck at the flight summary, when I press next, to add the travellers, noting happens.

    I've conatcted Enrich via email and phone, but no response.

    Thanks

    Paul
     

  2. serfty

    Moderator

    Nov 16, 2004
    39,050
    7,704
    MEL
    Flight Map:
    View my flight map
    Have you tried a different computer or web browser?

    Clearing cookies?
     
  3. Tonyrancid

    Tonyrancid Junior Member

    Sep 15, 2013
    19
    0
    Thanks Serfty,
    I've tried internet explorer, firefox, chrome.
    Tired clearing cookies.
    Tried at work and at home(on two computers), but no luck!

    It would be great if somebody could try to make a booking to see if you can get past the summary page (but obviously not pay!).
    Evan a miles+cash one would be good.

    Thanks for your help,

    Paul
     
  4. Tonyrancid

    Tonyrancid Junior Member

    Sep 15, 2013
    19
    0
    Not to worry.
    After spending the evening on the phone I got the booking.
     
  5. serfty

    Moderator

    Nov 16, 2004
    39,050
    7,704
    MEL
    Flight Map:
    View my flight map
    I guess there's not a lot around yet with much experience booking MH awards.
     
  6. Cynicor

    Cynicor Established Member

    Jun 13, 2007
    3,713
    1,023
    Mine worked, but that was around 2ish weeks ago and had it's own issues. Possibly now sorted but I won't know for certain until December ;)
     
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