redemption booking problem

[Tonyrancid]

Hi,
Has anyone been able to process a points redemption booking in the past few days?
I get stuck at the flight summary, when I press next, to add the travellers, noting happens.

I've conatcted Enrich via email and phone, but no response.

Thanks

Paul

 

[serfty]

Have you tried a different computer or web browser?

Clearing cookies?

 

[Tonyrancid]

Thanks Serfty,
I've tried internet explorer, firefox, chrome.
Tired clearing cookies.
Tried at work and at home(on two computers), but no luck!

It would be great if somebody could try to make a booking to see if you can get past the summary page (but obviously not pay!).
Evan a miles+cash one would be good.

Thanks for your help,

Paul

 

[Tonyrancid]

Not to worry.
After spending the evening on the phone I got the booking.

 

[serfty]

I guess there's not a lot around yet with much experience booking MH awards.

 

[Cynicor]

Mine worked, but that was around 2ish weeks ago and had it's own issues. Possibly now sorted but I won't know for certain until December