So after multiple failed attempts to lodge an upgrade request for this flight I had resigned myself to slumming it in J - in emerald city of course. However I ran into problems trying to select a seat online so of course I called the plat line and was assured I had 13E. I've just checked in for tomorrow's flight and lo and behold I'm in 20k. Really really annoyed that Qantas can't sort out the seat maps, upgrade process for those going on QF11 all the way to JFK. Particularly annoyed that so many calls to the platinum line have resulted in no change. First world problems of course but surely they shouldn't have this much trouble with upgrade/seat requests. Disappointing