QP members diverted from LAX TBIT Lounge until upgrade Complete - "Next Year"

[medhead]

This thread is just going around in circles now. QF have opted to exclude QP members when the lounge is full or nearing full. That's their choice, unfortunately, and QP were always going to be the first excluded as it is a OneWorld lounge, not a QF lounge, and they can't really ban OW status members ahead of QP. No amount of debating it on here is going to change that.

I don't believe anyone has suggested banning ow status members.

 

[ketsuzei]

But how many points?

640,000. But I'm sure it could have been done more efficiently if gaining status was the sole purpose rather than a minor incidental benefit.

 

[eastwest101]

This thread is just going around in circles now. QF have opted to exclude QP members when the lounge is full or nearing full. That's their choice, unfortunately, and QP were always going to be the first excluded as it is a OneWorld lounge, not a QF lounge, and they can't really ban OW status members ahead of QP. No amount of debating it on here is going to change that.

Yes I agree - seems to be a little off track and it certainly seems that obviously, in an ideal world, QF would not want to exclude any QF WP/P1/SG or any eligible OW partner pax or indeed paid QC members from the TBIT lounge, but in an ideal world, proper planning or alternative arrangements or at least timely communication would have been employed to prevent the current situation, in an ideal world, or maybe even just a competently managed airline world....

The optics are not good as harvyk pointed out, when you have to resort to minuscule T&Cs after a pretty foreseeable screw-up then you are already on fairly dubious ground, and the customer is really only left with 2 choices upon rejection at TBIT:

1. Cop it sweet and admire how clever QF are to be able to deny entry based on their excellently cunning T&Cs despite you paying to be a member of QC
2. Re-examine QC membership, and hey, if you're not a QC member you may as well take a look at what other airlines are offering now that you aren't as motivated to book QF

 

[ketsuzei]

640,000.

Actually 439,944 after subtracting out the points earned. So $4,417.11 + 439,944 points earned P1.

 

[TomVexille]

640,000. But I'm sure it could have been done more efficiently if gaining status was the sole purpose rather than a minor incidental benefit.

So at $0.03/point that's another $19,200

 

[blackcat20]

I don't believe anyone has suggested banning ow status members.

They do when they suggest a first come, first served basis for entry.

 

[ketsuzei]

So at $0.03/point that's another $19,200

It is what it is. I doubt QFF values them at much more than a quarter of that, and I don't believe that ANZ is currently giving away $1,500 worth of points.

P1 status cost around 150% more for another staff member, and 380% for another. I don't consider that any one of them was any more or less entitled to the status because of that.

 

[moa999]

The optics are not good as harvyk pointed out, when you have to resort to minuscule T&Cs after a pretty foreseeable screw-up then you are already on fairly dubious ground, and the customer is really only left with 2 choices upon rejection at TBIT:

1. Cop it sweet and admire how clever QF are to be able to deny entry based on their excellently cunning T&Cs despite you paying to be a member of QC
2. Re-examine QC membership, and hey, if you're not a QC member you may as well take a look at what other airlines are offering now that you aren't as motivated to book QF

3. Realise that it is a temporary change due to construction,
And that a $50 voucher is likely to give you superior food and drink compared to a packed lounge

 

[TomVexille]

It is what it is. I doubt QFF values them at much more than a quarter of that, and I don't believe that ANZ is currently giving away $1,500 worth of points.

P1 status cost around 150% more for another staff member, and 380% for another. I don't consider that any one of them was any more or less entitled to the status because of that.

If you consider a one way F award to LAX at 144,000 points is equal to a $10k airfare, that is close to $0.07 a point in valuation to you.

Therefore 3 cents a point is probably a conservative estimate of their potential value.

And no, I don't think ANZ paid nearly as much for the 50k that is being given away.

 

[Ansett]

3. Realise that it is a temporary change due to construction,
And that a $50 voucher is likely to give you superior food and drink compared to a packed lounge

Agree with your comments but suggest that the manner in which it has been announced or NOT announced is what is irking people more than anything.

How hard would it have been for QF to announce the opening of the new lounge to those with status as the first stage with QP members being looked after in the T4 Lounge until the new lounge was completed and had the capacity to deal with everyone. Surely that would Have been a Simpler and Fairer solution than the mess that prevails today.

Qantas seems hell bent on pissing off as many people as possible where as some simple communication may have averted what appears to be bad situation.

 

[Kangol]

It has also been earned for $4,417.11 + points, but that was deemed "unfair".

I must've missed it where that information was announced/reported - can you shed some light as to where? Did QF really give the amount of points/pay used for that person who got to P1 with ASAs? Surely double SCs were utilised....

 

[opusman]

Qantas seems hell bent on pissing off as many people as possible where as some simple communication may have averted what appears to be bad situation.

Qantas don't really do direct, honest communication any more. If they can't work out a way to spin something as a Simpler Fairer Enhancement, they just won't say anything.

 

[ketsuzei]

I must've missed it where that information was announced/reported - can you shed some light as to where? Did QF really give the amount of points/pay used for that person who got to P1 with ASAs? Surely double SCs were utilised....

I just calculated it from one of our spreadsheets. The double SCs came to exactly 900 SCs, so in this case it was effectively the same as if the requirement for 900 SCs over and above 2,700 on QF metal had been waived.

 

[JohnK]

I must've missed it where that information was announced/reported - can you shed some light as to where? Did QF really give the amount of points/pay used for that person who got to P1 with ASAs? Surely double SCs were utilised....

It started being reported back in March/April when the Qantas lunch in Sydney was on. Any Seat awards combined with double SC offers plus a few other domestic tricks.

A number of people (don't know how many but there must have been more than a few to attract that much attention) were able to achieve Platinum One with less than 1/4 of the projected spend for Platinum One.

I posted earlier in this thread. I will be surprised if the spend of some of these people was more than $10,000 to achieve Platinum One. And I don't think any valuation of more than 0.7c/QFF points is relevant in the calculation used.

Qantas made a huge mistake allowing this to happen and has now closed those loopholes.

 

[ReLoad]

Scenario for the AFF moral compass;

T-3 hours prior to departure and the lounge is "turning away people" a P1 turns up with family of SO and 2x 7 year olds in tow, what would be reasonable for QF to do?

(I know chances are they wouldn't find a seat anyway) but interested to see what peoples opinions are.

 

[TomVexille]

It started being reported back in March/April when the Qantas lunch in Sydney was on. Any Seat awards combined with double SC offers plus a few other domestic tricks.

A number of people (don't know how many but there must have been more than a few to attract that much attention) were able to achieve Platinum One with less than 1/4 of the projected spend for Platinum One.

I posted earlier in this thread. I will be surprised if the spend of some of these people was more than $10,000 to achieve Platinum One. And I don't think any valuation of more than 0.7c/QFF points is relevant in the calculation used.

Qantas made a huge mistake allowing this to happen and has now closed those loopholes.

Quite simply QFF points are a currency that QF sell for the largest profit within the group so any use of said points is a reduction on QF's liability. All they have done is reduced the value of their most profitable division.

Although we know that you seem to have a ceaseless desire for QFF points with no seeming plan for their use. You really are the ideal customer.

 

[Princess Fiona]

Scenario for the AFF moral compass;

T-3 hours prior to departure and the lounge is "turning away people" a P1 turns up with family of SO and 2x 7 year olds in tow, what would be reasonable for QF to do?

(I know chances are they wouldn't find a seat anyway) but interested to see what peoples opinions are.

Advise that the lounge is very busy and offer the AC as an alternative.
If rejected by P1 and entourage then allow them in.

 

[DeKa]

Scenario for the AFF moral compass;

T-3 hours prior to departure and the lounge is "turning away people" a P1 turns up with family of SO and 2x 7 year olds in tow, what would be reasonable for QF to do?

(I know chances are they wouldn't find a seat anyway) but interested to see what peoples opinions are.

They had a whole stack of reserved seats and tables when I was there about two weeks ago. I presumed they were for people travelling in F or for P1s. They slowly were taken close to QF12 departure time.

I would say as a P1 you'd be OK.

 

[amaroo]

Scenario for the AFF moral compass;

T-3 hours prior to departure and the lounge is "turning away people" a P1 turns up with family of SO and 2x 7 year olds in tow, what would be reasonable for QF to do?

(I know chances are they wouldn't find a seat anyway) but interested to see what peoples opinions are.

Gain access, begin drinking.....what was the Q again?

 

[MEL_Traveller]

I agree. I also doubt Qantas are measuring profit on anything less that a single flight, do we make a profit when we send a plane from point A to point B?

There was an interesting program a couple years ago, something like 'a day in the life of AA' or similar. In that they were calculating the profit based on a per flight basis. As soon as a plane takes off someone was calculating the profit/loss for that flight. I remember the program ended with an AA 762 landing in LAX and they calculated the profit for that flight after fuel, staff, catering, security and cargo etc, to be something like $200. And they made the point that a single seat sale had determined whether that flight made money or not.

In terms of individuals - that's why some airlines have individual passenger scores. And they can tailor service around those. It is almost certain that a P1 may not generate profit for QF on every given flight (despite what the P1 paid for their seat, if the flight is very lightly loaded the plane might lose money for that particular leg. The P1 hasn't generated profit, they've just helped stem the loss.). But airlines do track spend. And reward accordingly.