QFF Platinum requesting release of extra Classic Reward seats?

[HarryTheFlyer]

I’m not entirely sure what office I got today, but it certainly wasn’t Australia or New Zealand. Got the international seats released first and then had the domestic connection released after that. Whole call took approx 40 mins.

 

[vhojm]

I’m not entirely sure what office I got today, but it certainly wasn’t Australia or New Zealand. Got the international seats released first and then had the domestic connection released after that. Whole call took approx 40 mins.

Hard to tell with Auckland, most of the staff there are not from Nz.

 

[DC3]

I’m not entirely sure what office I got today, but it certainly wasn’t Australia or New Zealand

I just asked them. Not relevant now, in my case, as no longer WP

 

[DC3]

My Mum spoke to one of the VIP Team Leaders in Hobart to complain about the last three Auckland agents

 

[vhojm]

Why would you be curious about this?
The VIP team has always been based in Hobart and then all of a sudden it was shared with Auckland.
We have had multiple issues that should have been quick fixes over the phone that all took over an hour and the staff were rude and incompetent.

 

[DC3]

Why would you be curious about this?
The VIP team has always been based in Hobart and then all of a sudden it was share with Auckland.

There’s actually a complaints process:

https://www.qantas.com/au/en/support/contact-us/complaints.html

I’m not saying that this is perfect, and is possibly far from it.

I wouldn’t have complained to the staff at Hobart about staff at another Call Centre in any case.

There are issues with all of the Call Centres, and it can be super frustrating. I say this from experience. But I understand that sometimes we are better getting things off our chest to whoever will listen I guess.

 

[vhojm]

There’s actually a complaints process:

https://www.qantas.com/au/en/support/contact-us/complaints.html

I’m not saying that this is perfect, and is possibly far from it.

I wouldn’t have complained to the staff at Hobart about staff at another Call Centre in any case.

There are issues with all of the Call Centres, and it can be super frustrating. I say this from experience. But I understand that sometimes we are better getting things off our chest to whoever will listen I guess.

That's not how it works with the VIP team. You send them an email and one of their Team Leaders will then call you back (usually within 12 hours). The Team Leaders are responsible for both Hobart and Auckland.

They have always been an exceptional team and will deal with any issue relating to the CL/P1/Lifetime Platinum's family as well. It is just a shame to see this is another "enhancement" Qantas has implemented.

 

[DC3]

That's not how it works with the VIP team. You send them an email and one of their Team Leaders will then call you back (usually within 12 hours). The Team Leaders are responsible for both Hobart and Auckland.

Ah, yes, a VIP.

I hope that mum was happy with the resolution

 

[Kemicalkiwi]

Hi everyone, I’ve run into an issue today that I haven’t encountered before and was wondering if anyone has previous experience.

I originally had a Classic Reward booking in Y: MEL–SYD–BNE–APW. Yesterday an I‑class business seat opened up on the BNE–APW leg, so I called Qantas and was able to get MEL–SYD and BNE–APW released in business - great. However, the SYD–BNE sector couldn’t be upgraded at the time.

I wanted to consider my options, so I asked the agent to “hold” the release and ended the call. Checking EF afterwards, I saw that my original SYD–BNE flight (QF554) is now fully booked in business, but there is D availability on the earlier QF550, which still meets MCT.

Fast‑forward to this morning: I’ve called several times to have QF550 released and added to the booking, assuming this would be relatively straightforward given others’ experiences with domestic connections on international reward itineraries. While I’ve been given a variety of explanations for why QF550 can’t be added, including one agent telling me the flight doesn’t even exist, what I understand to be the actual issue is that the system throws a “duplicate” error because the original SYD–BNE Classic Reward Y sector is still in the booking. The latest agent even checked with ticketing, who got the same error.

She suggested removing the original Y sector first, but acknowledged (to which I fully agree) that this carries significant risk.

Has anyone encountered something similar or have suggestions on how to proceed? Or is this simply a matter of continuing to HUACA until someone can override it?

For those following along, I ultimately managed to get the last domestic leg SYD–BNE released in J this evening. I believe the agent that managed to complete it was from Auckland but it did have to go to a team leader.

Despite the several failed attempts, all the agents I dealt with were polite and at least they were all knowledgeable enough to not attempt something that would jeopardise the original booking.

 

[Ade]

1. Requested CBR-BNE return 7 days prior travel and was approved on the call. Agent was from HBA CC. Ticketed in the next 30 mins or so. I initially asked for an early morning out of CBR, which was approved, but later, I changed it to a mid-day out of CBR. I think at this point, the HBA agent had already created a PNR with the early morning out of CBR and when I asked for a mid-day, she created a new PNR, instead of editing the old one (not sure if it is possible to edit PNRs like that, so may be she did the right thing?). So I had 2x PNRs showing in my QF app Trips (they still do). I guess the agent has not cancelled the old PNR yet. B With this booking, there was a double charge (pending, at that time) on my AMEX. One of the charges dropped within 2 days. I'm guessing the double charge (for the same $) is because of the 2x PNRs created by the agent.

2. Requested CBR-SYD for late Jan, approved on the call. Agent was from HBA CC. Ticketed in the next 30 mins or so.

 

[elanshin]

I dont get QF systems sometimes.


DPS > SYD I7 U1 (want U2) unsuccessful
DPS > SYD > MEL on the same flight. U2 ??!?!? why?

 

[sudoer]

why?

Married segments - not unique to Qantas unfortunately!

 

[Captain Halliday]

Married segments - not unique to Qantas unfortunately!

But infuriating no matter the carrier!

 

[Kangol]

I dont get QF systems sometimes.


DPS > SYD I7 U1 (want U2) unsuccessful
DPS > SYD > MEL on the same flight. U2 ??!?!? why?

I think you know what to do

 

[elanshin]

Married segments - not unique to Qantas unfortunately!

Well at least there is a flight... I now have a whole bank of other requests.


Also unrelated Handy hint QF103 SYD > CTS looks like a relatively empty flight during cherry blossom season in March.

SYD > CTS I9 > U2 Successful Mar 23 (Selected)
SYD > CTS I9 > U2 Successful Mar 25 (Last flight I believe for this schedule block).

For reference, Aus > TYO around those dates don't even have D tickets left.

NRT > BNE I5 > U2 Successful Apr 2

I think you know what to do

Oh i know, its already done =)

2/3 of the way to constructing another OWA

 

[sudoer]

I think you know what to do

"Oh no, I am not feeling well and unable to take the onwards flight to Melbourne"

 

[elanshin]

"Oh no, I am not feeling well and unable to take the onwards flight to Melbourne"

Haha.... i wish, this is my last dummy CR from before devaluation (also carries flight club rules), So I'm trying to maximise it.