QFF Platinum requesting release of extra Classic Reward seats?

[HarryTheFlyer]

I’m not entirely sure what office I got today, but it certainly wasn’t Australia or New Zealand. Got the international seats released first and then had the domestic connection released after that. Whole call took approx 40 mins.

 

[vhojm]

I’m not entirely sure what office I got today, but it certainly wasn’t Australia or New Zealand. Got the international seats released first and then had the domestic connection released after that. Whole call took approx 40 mins.

Hard to tell with Auckland, most of the staff there are not from Nz.

 

[DC3]

I’m not entirely sure what office I got today, but it certainly wasn’t Australia or New Zealand

I just asked them. Not relevant now, in my case, as no longer WP

 

[DC3]

My Mum spoke to one of the VIP Team Leaders in Hobart to complain about the last three Auckland agents

 

[vhojm]

Why would you be curious about this?
The VIP team has always been based in Hobart and then all of a sudden it was shared with Auckland.
We have had multiple issues that should have been quick fixes over the phone that all took over an hour and the staff were rude and incompetent.

 

[DC3]

Why would you be curious about this?
The VIP team has always been based in Hobart and then all of a sudden it was share with Auckland.

There’s actually a complaints process:

https://www.qantas.com/au/en/support/contact-us/complaints.html

I’m not saying that this is perfect, and is possibly far from it.

I wouldn’t have complained to the staff at Hobart about staff at another Call Centre in any case.

There are issues with all of the Call Centres, and it can be super frustrating. I say this from experience. But I understand that sometimes we are better getting things off our chest to whoever will listen I guess.

 

[vhojm]

There’s actually a complaints process:

https://www.qantas.com/au/en/support/contact-us/complaints.html

I’m not saying that this is perfect, and is possibly far from it.

I wouldn’t have complained to the staff at Hobart about staff at another Call Centre in any case.

There are issues with all of the Call Centres, and it can be super frustrating. I say this from experience. But I understand that sometimes we are better getting things off our chest to whoever will listen I guess.

That's not how it works with the VIP team. You send them an email and one of their Team Leaders will then call you back (usually within 12 hours). The Team Leaders are responsible for both Hobart and Auckland.

They have always been an exceptional team and will deal with any issue relating to the CL/P1/Lifetime Platinum's family as well. It is just a shame to see this is another "enhancement" Qantas has implemented.

 

[DC3]

That's not how it works with the VIP team. You send them an email and one of their Team Leaders will then call you back (usually within 12 hours). The Team Leaders are responsible for both Hobart and Auckland.

Ah, yes, a VIP.

I hope that mum was happy with the resolution

 

[vhojm]

Ah, yes, a VIP.

I hope that mum was happy with the resolution

Sue me for using the correct name of the Qantas team and not taking credit for being the P1/lifetime plat.

 

[DC3]

Sue me for using the correct name of the Qantas team and not taking credit for being the P1/lifetime plat.

Love your work. Be good to your mum.