QFF Ideas & Suggestions

[oz_mark]

So just because you have a gazillion points, Qantas has only been paid for 1 flight.

Whereas status holders have paid Qantas for lots of flights.

Those gazillion points will be in Qantas accounts somewhere - it does add to their cashflow.. They still have the $$, even if it doesn't get earned until the flight (or other redemption, or points expire) takes place.

 

[dfcatch]

Those gazillion points will be in Qantas accounts somewhere - it does add to their cashflow.. They still have the $$, even if it doesn't get earned until the flight (or other redemption, or points expire) takes place.

Strictly speaking:

Those points are in a QFF account. QFF has been paid for those points. Qantas has not.

The gazillion points actually represent a liability for Qantas as they will be redeemed at some stage.

But QFF get paid immediately the points are credited to the member's account.

This is why QFF is so profitable - because points are accumulating faster than they are bring redeemed.

Plus, of course QFF actually "pay" less to Qantas for the redeemed points than they "earned" when they sold the points to the hotel or bank.

They may be all part of the Qantas Group, buy are still a separate company and accounting entity.

 

[oz_mark]

They may be all part of the Qantas Group, buy are still a separate company and accounting entity.

It's all part of the one entity listed on the stock exchange.

 

[dfcatch]

It's all part of the one entity listed on the stock exchange.

Sure, but you have to think of it like Qantas thinks of it.

Especially if you want to understand why they look on it the way they do.

 

[el_rooto]

Sure, but you have to think of it like Qantas thinks of it.

Especially if you want to understand why they look on it the way they do.

The glories of cost center accounting. Disregarding the bigger picture, since, well, invention.

 

[TonyHancock]

In July I will reach the 2400 SC's for PG and at the same time get to LTG.

So where does that leave me with QF? Next year MrsH will easily secure SG in her own right so I am not going to be harangued into delivering PG again. I have two trips booked in the next membership year that will net me 1080 SC's.

In the last year the number of SC's to achieve PG have risen by 14%, anytime access to lounges has been removed, and PS members now have the same access to award flights as WP.

I like F lounge and J lounge access, I like double miles, and I like being able to select decent seats in long haul. ("Enhancement" of these benefits will definitely drive me away.) If I did not fly internationally so much I would struggle to see a big difference between WP and SG.

My suggestion to RedRoo is give me good reason to maintain my loyalty to QF. I'm at a stage where I don't really want to start again with another airline but I'm leaning towards it more than ever before. :shock:

Treat me like a valued customer, say thank you once in a while particularly when reaching milestones. The inbound express cards when traveling in international economy are good, but this seems to be intermittent. It is nice to be greeted by the CSM on long haul flights when not in J or F and equally nice to receive a drink from the J bar too! Again this is intermittent, make it consistent!

I want to keep flying with QF, but with the continued "enhancements" to the program there comes a point where enough is enough. Maybe it is time to try out other carriers knowing that my WP status security blanket is just about in the bank for next year, and I have a Priority Pass card in my pocket. (I'm watching Reggie's thread with some interest at the moment.)

Two things that I would really like to see is the confirmation of international upgrades at time of booking for WP's and international arrivals access for WP's when not traveling J. (Particularly at LHR) [I know the latter is harder to achieve than the former!]

Above all if you truly do value your most frequent flyers you need to listen to them, and you need to think seriously about how you use this forum. (Take a good look at the DJ team who seem to be using forums as a genuine means of regular communication with their frequent flyers.)

 

[simongr]

Tony - just a few thoughts if I was in your position:

- Secure WP each year and then put points to AAdvantage - if you are flying enough you might be able to maintain WP on QF and Plat (one tier down) on AA -that way you still get the 100% bonus points on some carriers
- Don't be loyal to QF be loyal to the OW alliance - fly on other carriers (credit your CX flights to AA though)

In terms of international arrivals access - is that really of any use? Not sure if you fly out of SYD or MEL - in MEL by the time you have picked up bags and changed terminals I am not sure I could be bothered to go to the QP for a shower...

I do agree that a major enhancement would be confirmable upgrades but that might lead to people booking whY and using points for J rather than paying J - a difficult issue to manage.

 

[serfty]

...
In terms of international arrivals access - is that really of any use? Not sure if you fly out of SYD or MEL - in MEL by the time you have picked up bags and changed terminals I am not sure I could be bothered to go to the QP for a shower... ...

We live a good 75 minute journey from MEL, the arrivals access is very useful. Most times I am arriving between 4 and 8am so a light breakfast and a shower is most pleasant.

Sometime it can be useful; last month NRT-SYD we were fed a 'continental' breakfast consisting of two sweet pastries ...

)

 

[markis10]

Strictly speaking:

Those points are in a QFF account. QFF has been paid for those points. Qantas has not.

The gazillion points actually represent a liability for Qantas as they will be redeemed at some stage.

But QFF get paid immediately the points are credited to the member's account.

This is why QFF is so profitable - because points are accumulating faster than they are bring redeemed.

Plus, of course QFF actually "pay" less to Qantas for the redeemed points than they "earned" when they sold the points to the hotel or bank.

They may be all part of the Qantas Group, buy are still a separate company and accounting entity.

Qantas actually make margin on the earning of points and the redeeming of points now since the changes of 2009, there is a good explanation of how they account for it here (keep in mind its 2009 dated)

http://www.qantas.com.au/infodetail/about/investors/qffSupplementaryInformation.pdf

 

[simongr]

We live a good 75 minute journey from MEL, the arrivals access is very useful. Most times I am arriving between 4 and 8am so a light breakfast and a shower is most pleasant.

I am on the margin of that - we can generally get to my place within 45 mins so it is easier for me to go home and shower in my shower rather than gamble on QP showers (which I have never used in Oz). Kt also reduces the number of outfits required in hand luggage only travels by 4 pieces

 

[TonyHancock]

In reality arrivals access is useful to me at LHR. (Pretty much out of QF's hands unfortunately.) I have completed one and have five more trips to the UK this year. I have found a way around the problem by using PriorityPass at the Air Canada arrivals lounge at LHR. It does the job for now and allows me to go straight to the office.

Thanks for the advice Simon, it is something that has been at the back of my mind when I have read some of your previous posts. I noticed that there are one or two people here who are crediting to AA. I need to do a bit of research to understand the ins and outs of bookings etc, but it seems to be the route to go.

You are of course quite right on the points upgrade issue. If you are a regular J flyer and know you can use points to upgrade then why wouldn't you book whY or whY+ and use the facility when you can?

I just wish QF would put a bit more effort into their frequent flyers, it is very disappointing.