- Jan 20, 2020
I wish I had read this... I have got my account hacked and just came to know now... I didn't setup the phone no and today when I wanted to log in just to find out that someone has put their mobile no and I cannot retrieve my account . The balance is also showing to 0. where I had over 200000 point in my account. I tried contacting QFF but their service centre timings are from 7AM to 7PMLast Thursday evening my Qantas Frequent Flyer Account got hacked. I received an sms at 9 pm saying that my pin had been rest. I then received 3 other sms about 10-15 mins apart saying thank you for shopping on the Qantas Reward Shop and relevant reference numbers. Unfortunately the FF office and loyalty shop did not open until 7 am and 8 am respectively next day Friday. I promptly called the next morning at 7 am and after some process and resetting my pin number someone had purchased multiple digital gift cards draining my account to only 2900+ points. The lady at Frequent Flyer was very helpful and sympathized with my situation. I am also in the process of booking return flights from European Holiday for my wife and I using my points for Oct 2020. I needed to get a Stat Dec signed stating the information they required and that essentially it was not me that purchased the gift cards.
After speaking to FF Office I also had to call the Shopping Rewards Store stating the same issue. After going through that process I also had to send them a Stat Dec (with slightly different info i.e I ended up sending 2 Stat Decs). The person at the other end said that after some checking they said the digital cards went to my email address, which I relied saying no they did not. Anyway later that day on the Thursday FF Office called me back (the same lady) and said that Qantas has promptly returned my points to the full. She mentioned that as I was booking the return flights now, that they returned my points immediately. She did not know what had happened or if they could trace where the points went to.
Kudos to Qantas. Usually I bag them but I wanted to post this to say how good and quick they were.
Has anyone else had their account hacked?